ITIL® Wiki - Processes of Service Design

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Best Practice ITIL® 2011 Processes of Service Design



Service Design according to ITIL® controls the development of new IT Services due to

  • defined customer requirements

  • proactive strategy based portfolio enhancement

respective the controlled modification of IT Services due to

  • extended customer requirements

  • improvement requisitions from the IT Service Customers

  • improvement requisitions from the IT Service Provider

  • technological development.


Processes of ITIL® 2011 Service Design in detail


ITIL® 2011


ITIL® 2011 Process Library






Design Coordination




Service Design Coordination

Service Catalogue Management




Service Catalogue Management

Service Level Management




Service Level Management

Availability Management




Availability Management

Capacity Management




Capacity Management

IT Service Continuity Management




Service Continuity Management

Information Security Management




Information Security Management

Supplier Management




Supplier Management





Risk Management



Main information flows and interfaces of ITIL® 2011 Service Design


Main information flows and interfaces of ITIL® 2011 Service Design


Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)



Responsible roles of Service Design


Service Design Manager

Service Level Manager

Service Catalogue Manager

Availability Manager

Capacity Manager

Information Security Manager

IT Service Continuity Manager

Risk Manager

Supplier Manager



Performance Indicators of Service Design

KPIs of Service Level Managements

KPIs of Availability Managements

KPIs of Capacity Managements

KPIs of Risk Managements

KPIs of Information Security Managements

KPIs of Service Continuity Managements

KPIs of Supplier Managements



And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


Stop unessential spending for external consulting and start towards a goal oriented implementation


All details about the process oriented implementation of Service Design according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our


Click here for more details - ITIL® 2011 processes of Service Design


Free excerpt - ITIL® 2011 processes of Service Design

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Free access to our ITSM Archive!


All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL® 4 as soon as available.



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Last update 2019-01-06