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Service Design Best Practice
according to ITIL^® and ISO 20000
Service Design controls the development of new IT Services due to defined customer requirements proactive strategy based portfolio enhancement respective the controlled modification of IT Services due to extended customer requirements improvement requisitions from the IT Service Customers improvement requisitions from the IT Service Provider technological development.		Reading Access ITSM Service Design € 125.- Reading Access ITSM Process Library € 348.-

Processes of ITSM Service Design in detail

ITIL^® and ISO 20000		ITSM Process Library

Design Coordination		Service Design Coordination
Service Catalogue Management		Service Catalogue Management
Service Level Management		Service Level Management
Availability Management		Availability Management
Capacity and Performance Management		Capacity and Performance Management
IT Service Continuity Management		Service Continuity Management
Information Security Management		Information Security Management
Supplier Management		Supplier Management
		Risk Management

Main information flows and interfaces of ITSM Service Design

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Design

Service Design Manager

Service Level Manager

Service Catalogue Manager

Availability Manager

Capacity Manager

Information Security Manager

IT Service Continuity Manager

Risk Manager

Supplier Manager

Performance indicators of Service Design

KPIs of Service Level Management

KPIs of Availability Management

KPIs of Capacity and Performance Management

KPIs of Risk Management

KPIs of Information Security Management

KPIs of Service Continuity Management

KPIs of Supplier Management

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