Best Practice ITIL^® 2011 Processes of Service Design

Service Design according to ITIL^® controls the development of new IT Services due to

defined customer requirements
proactive strategy based portfolio enhancement

respective the controlled modification of IT Services due to

extended customer requirements
improvement requisitions from the IT Service Customers
improvement requisitions from the IT Service Provider
technological development.

Processes of ITIL^® 2011 Service Design in detail

ITIL^® 2011	Chapter	► ITIL^® 2011 Process Library

Design Coordination	4.1	► Service Design Coordination
Service Catalogue Management	4.2	► Service Catalogue Management
Service Level Management	4.3	► Service Level Management
Availability Management	4.4	► Availability Management
Capacity Management	4.5	► Capacity Management
IT Service Continuity Management	4.6	► Service Continuity Management
Information Security Management	4.7	► Information Security Management
Supplier Management	4.8	► Supplier Management
		► Risk Management

Main information flows and interfaces of ITIL^® 2011 Service Design

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Design

► Service Design Manager

► Service Level Manager

► Service Catalogue Manager

► Availability Manager

► Capacity Manager

► Information Security Manager

► IT Service Continuity Manager

► Risk Manager

► Supplier Manager

Performance Indicators of Service Design

► KPIs of Service Level Managements

► KPIs of Availability Managements

► KPIs of Capacity Managements

► KPIs of Risk Managements

► KPIs of Information Security Managements

► KPIs of Service Continuity Managements

► KPIs of Supplier Managements

And now - how to realize this?

Chose our best in class process oriented approach based on practice proven process templates!

Stop unessential spending for external consulting and start towards a goal oriented implementation

All details about the process oriented implementation of Service Design according to ITIL^® 2011

detailed interface diagrams with description of information flows
descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well
checklists for the implementation

you may find in our

Free access to our ITSM Archive!

All customers of the complete package of five ► ITIL^® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ► ITIL^® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Furthermore all customers of our complete package of five ►Process Sets acording to ITIL^® 2011 and the ► ITIL^® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL^® 4 as soon as available.

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Best Practice ITIL® 2011 Processes of Service Design

Processes of ITIL® 2011 Service Design in detail