Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

 Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Design - Service Continuity Management
 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
 
Service Continuity Management

 

Best Practice according to ITIL® and ISO 20000

 

Service Continuity Management prepares the organisation of the IT Service Provider for disasters and major emergencies regarding the requirements for continuity from business perspective by means of:

  • preventive planning for disasters and emergencies

  • exercises for the handling of disasters and emergencies.

This preparation is validated by periodic reviews.

 

Service Continuity Management is part of Service Design

 

Processes of ITSM Service Continuity Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Contingency Planning   Planning and Implementation of activities for Disaster Handling (prevention, restart, damage minimization)
 
Disaster Practice   Training for and verification of effectiveness of planned disaster activities
 
IT Service Continuity Management Review and Reporting   Verification of conformity of Contingency Planning with actual risk scenario and reporting for the IT Service Continuity Management
 
     

Main information flows and interfaces of ITSM Service Continuity Management

Main information flows and interfaces of ITSM Service Continuity Management according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Continuity Management

IT Service Continuity Manager

 

Performance indicators of Service Continuity Management

KPIs of Service Continuity Management

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 
Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

  

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

  

Proceed here in case you need external support for an efficient and fast ITSM implementation

Breaking News
Permanent reading access to the most current ITSM Process Library according to ITIL® 4 (Documents downloadable)

Details and free test here:

Permanent reading access to our ITSM Process Library

 
Download our whitepaper ITSM in practice
 
Free access to our ITSM archive!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!
 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL® is registered trademark of AXELOS Limited.
  © 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting

Last update 2023-05-30