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Service Continuity Management

 

Best Practice according to ITIL® and ISO 20000

 

Service Continuity Management prepares the organisation of the IT Service Provider for disasters and major emergencies regarding the requirements for continuity from business perspective by means of:

  • preventive planning for disasters and emergencies

  • exercises for the handling of disasters and emergencies.

This preparation is validated by periodic reviews.

 

Service Continuity Management is part of Service Design

 

Processes of ITSM Service Continuity Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Contingency Planning   Planning and Implementation of activities for Disaster Handling (prevention, restart, damage minimization)
 
Disaster Practice   Training for and verification of effectiveness of planned disaster activities
 
IT Service Continuity Management Review and Reporting   Verification of conformity of Contingency Planning with actual risk scenario and reporting for the IT Service Continuity Management
 
     

Main information flows and interfaces of ITSM Service Continuity Management

Main information flows and interfaces of ITSM Service Continuity Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Continuity Management

IT Service Continuity Manager

 

Performance indicators of Service Continuity Management

KPIs of Service Continuity Management


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Last update 2022-10-04