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.... ITSM Wiki .... |
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You are here: Wiki - Processes - Service Design - Service Continuity Management | ||
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Proceed to: Content ITIL® 4 Processes Roles Documents KPI |
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Best Practice according to ITIL® and ISO 20000
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Service Continuity Management prepares the organisation of the IT Service Provider for disasters and major emergencies regarding the requirements for continuity from business perspective by means of:
This preparation is validated by periodic reviews.
Service Continuity Management is part of Service Design |
Processes of ITSM Service Continuity Management in detail
Main information flows and interfaces of ITSM Service Continuity ManagementClick the image for a bigger view in a new window (Documents within information flows only visible in our ITSM Process Collections)
Responsible roles of Service Continuity Management
Performance indicators of Service Continuity ManagementKPIs of Service Continuity Management You want more than
know-how?
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Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)! |
All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free! |
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