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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

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Best Practices for IT Service Management

 

according to ITIL® and ISO 20000

 

The Wiki of IT Service Management, ITIL® and ISO 20000

 

 

This ITSM Wiki provides the essential information about the IT Service Management Best Practices, the methodology of maintaining the life cycle of IT services and the new service value system.

 

The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven ITSM Process Library based on the SAP Signavio Process Manager, ARIS from Software AG or as XML for compatible systems.

 


 

The Content of the ITSM Wiki

What came with ITIL® 4?

 

The important changes in ITIL® 4 compared to ITIL® 2011

All processes of ITSM

 

A complete description of all processes of ITSM

All roles of ITSM

 

Explanation of roles ITSM including responsibilities and tasks

All documents of ITSM

 

Glossary of documents in ITSM including their contents

Key Performance Indicators for ITSM

 

Proposals for Key Performance Indicators for the processes of ITSM

     

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 

Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

 

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

 

Proceed here in case you need external support for an efficient and fast ITSM implementation


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Permanent reading access to the most current ITSM Process Library according to ITIL® 4 (Documents downloadable)

Details and free test here:

Permanent reading access to our ITSM Process Library


Register now for free and test the ITSM Process Library without obligation

in SAP Signavio Process Manager

Test our ITSM Pocess Library for freeand without obligation

in Software AG Aris

Test our ITSM Pocess Library for free and without obligation


  

Download our whitepaper ITSM in practice
 

Free access to our ITSM archive!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001


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Last update 2024-02-08 

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