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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting


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Best Practices for IT Service Management according to ITIL® 2011


The Wiki of IT Service Management and the IT Infrastructure Library® (ITIL®)



This ITIL® 2011 Wiki provides the essential information about the IT Service Management Standard IT Infrastructure Library® in the most recent edition of 2011 and the methodology of maintaining the life cycle of IT services.


The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven ITIL® 2011 Process Library based upon the Signavio Process Editor.



The Content of the ITIL® 2011 Wiki



What is new in ITIL® 2011?


The important changes in ITIL® 2011 compared to ITIL® V3 of 2007

All processes of ITIL® 2011


A complete description of all processes (and functions) of ITIL® 2011

All roles of ITIL® 2011


Explanation of roles in ITIL® 2011 including responsibilities and tasks

All documents of ITIL® 2011


Glossary of documents in ITIL® 2011 including their contents

Key Performance Indicators for ITIL® 2011


Proposals for Key Performance Indicators for the processes and functions of ITIL® 2011



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ITSM Process Sets for immediate download


ITSM Products

Consulting for ITSM

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Load immediately implementable processes according to ITIL®

The ITIL® 2011 Process Library - condensed knowledge of the successful

IT Service Management and ITIL®

Collaborative process design with the Signavio Process Editor



Field Report at no charge: ITSM in Practice


Neuer Bonus für Kunden des Gesamtpaketes


Free access to our ITSM Archive!


All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Visit our ITSM Archive!


Bitte informieren Sie mich bei Updates des ITSM Archives!


Please click the above button in case you want to be informed in case of an update of our ITSM Archive.

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Last update 2018-03-16_