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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting


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Best Practices for IT Service Management according to ITIL® and ISO 20000


The Wiki of IT Service Management, ITIL® and ISO 20000



This ITSM Wiki provides the essential information about the IT Service Management Best Practices, the methodology of maintaining the life cycle of IT services and the new service value system.


The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven ITSM Process Library based upon the Signavio Process Manager.



The Content of the ITSM Wiki



What came with ITIL® 4?

The important changes in ITIL® 4 compared to ITIL® 2011

All processes of ITSM


A complete description of all processes of ITSM

All roles of ITSM


Explanation of roles ITSM including responsibilities and tasks

      (according to ITIL® and ISO 20000)

All documents of ITSM


Glossary of documents in ITSM including their contents

     (according to ITIL® and ISO 20000)

Key Performance Indicators


Proposals for Key Performance Indicators for the processes of ITSM

      for ITSM


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IT Service Management and ITIL®


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The new enhanced ITSM Process Library for the Signavio Process Manager



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Free access to our ITSM Archive!


All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.


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Last update 2021-11-01