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.... ITSM processes and tools .... |
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| Process Templates ITSM Process Library Implementation Kits Rolle Descriptions Academic Initiative | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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according to ITIL® and ISO 20000
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as immediately implementable process templates for instant downloadsave up to 80% of costs and time in defining the processes (according to customer feedback) |
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ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....
Make your selection below and implement the required processes with reduced investment in external consulting (don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!)
For editable ITSM processes please click here.
Saving hint: complete package (all 5 process collections) with 20% price advantage € 348.-
Hints: The access to the free sample of the reading access is provided via Digistore24 in case you click the respective link. The permanent access grants the permanent availability of current new developments of the ITSM Process Library.
These ebooks depict the version ITIL® 2011.
Saving hint: complete package (all 5 process collections) with 20% price advantage€ 280.-
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Proceed here in case you are prepared to start your own implementation with editable best in class process templates |
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All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free! |
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Please also visit our other portals for process-oriented management solutions: Process-oriented tools and process collections of quality management according to ISO 9001 Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.
By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which
and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).
These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance. ITIL® is registered trademark of AXELOS Limited. |
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Last update 2024-04-24 |
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