Editable Process Library according to ITIL® and ISO 20000 from practice for immediate implementation

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ITSMprocesses.COM - Ihr Portal für ITSM Prozesse und Tools

Dipl.-Ing. Walter Abel Management Consulting

.... editable ITSM process library ....

  Process Templates        ITSM Process Library        Implementation Kits        ► Role Descriptions        Academic Initiative

 

125 multiply proven processes of IT Service Management (according to ITIL® 4, ITIL® 2011 and ISO 20000) as editable Process Library for the Signavio Process Manager for instant download

  

   now also for BPMN 2.0 XML-compatible systems as BPMN XLM 2.0-download

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our Process Libraries like already more than 100 successful others too:

 


Our most superb feedback:

 

Abel - ITIL® / ISO 20000 understandable, clear, practical - own experience as customer - really good - just Abel.

(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH).


 

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

Don't reinvent the wheel - if you save even a few days of your ITSM implementation, the purchase has already paid off!

 

Click here for all details about the ITSM Process Library

Click the picture for more details and the free registration for test!

 

124 processes

34 interface diagrams

55 tenderable roles

RACI matrices

checklists and templates

 

SGX format


Versions & Prices

 

The prices mentioned here are only valid for purchases via this portal and excluding VAT!

 

For Signavio Process Manager

 

One language English € 3.690.-

 

Depending on the language setup of your Signavio workspace please select:

 

  British English

  

Jetzt kaufen

 

 American English

  

Jetzt kaufen

  

Multi-lingual English-German, leading language English € 5.490.-

  

Depending on the language setup of your Signavio workspace please select:

  

British English-German

  

Jetzt kaufen 

  

American English-German

  

Jetzt kaufen


For BPMN 2.0 XML-compatible systems

 

One language English

€ 3.690.-

     

British English

 

Jetzt kaufen

 

American English

 

Jetzt kaufen

 

Combined package English and German

€ 5.490.-

     

British English-German

  

Jetzt kaufen 

  

American English-German

  

Jetzt kaufen


Download license terms for the ITSM Process Library:

Terms of Use for the ITSM Process Library


Implement the required processes of IT Service Management (according to ITIL® and ISO 20000) with reduced investment in external consulting by using our ITSM Process Library:

 

General Management Practices:

 

► Architecture Management (new)

► Project Management (new)

Risk Management (new)

► Workforce & Talent Management (new)

► Continual Improvement and IT Quality Management (changed)

► Financial Management (changed)

► Organizational Change Management (changed)

Portfolio Management (changed)

► Relationship Management (changed)

Information Security Management (not changed)

► Knowledge Management (not changed)

► Measurement & Reporting (not changed)

► Strategy Management (not changed)

► Supplier management (not changed)

  

Service Management Practices:

  

► Business Analysis (new)

Capacity & Performance Management (changed)

Change Control (changed)

► IT Asset Management (changed)

► Monitoring & Event Management (changed)

► Release Management (changed)

► Service Configuration Management (changed)

► Service Design (changed)

Service Desk (changed)

Availability Management (not changed)

Incident Management (not changed)

Problem Management (not changed)

► Service Catalogue Management (not changed)

Service Continuity Management (not changed)

Service Level Management (not changed)

► Service Request Management (not changed)

► Service Validation & Testing (not changed)

  

Technical Management Practices:

 

► Software Development & Management (new)

► Deployment Management (changed)

► Infrastructure & Platform Management (not changed)

 

 

By frequent request of our customers, some individual process groups can now also be purchased individually  - just click the desired process group or select a complete lifecycle-phase according to ITIL®  2011 including the amendments of ITIL® 4 below:

 

Service Strategy

Service Design

Service Transition

Service Operation

Service Improvement

 

 

Hints for BPMN 2.0 XML-compatible systems

 

You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:

 

2.14.2. Incident- and Request Registration

 

Scope of delivery of the BPMN 2.0 XML-version:

  • All detail processes

  • All accompanying detail descriptions in an Excel-file

  • All accompanying role descriptions and checklists in Word-format and as PDF

  • Reading access to our development system for gathering information how all deliverables fit together


 

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM Process Libraries are supplied with a 60 day money back guarantee.


Become an affiliate!

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The ITSM Process Library contains the processes of IT Service Management in the leading process management system Signavio Process Manager notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).


ITIL® is registered trademark of AXELOS Limited.

_© 2006 - 2021 Dipl.-Ing. Walter Abel Management Consulting

Last update 2021-09-07_

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