Implement the required
processes of IT Service Management (according to ITIL®
and ISO 20000)
with reduced investment in external consulting by using our ITSM
Process Library:
General Management Practices:
►
Architecture Management (new)
►
Project Management (new)
►
Risk Management (new)
►
Workforce & Talent Management (new)
►
Continual Improvement and IT Quality Management (changed)
►
Financial Management (changed)
►
Organizational Change Management (changed)
►
Portfolio Management (changed)
►
Relationship Management (changed)
►
Information Security Management (not
changed)
►
Knowledge Management (not
changed)
►
Measurement & Reporting (not
changed)
►
Strategy Management (not
changed)
►
Supplier management (not
changed)
Service Management Practices:
►
Business Analysis (new)
►
Capacity & Performance Management (changed)
►
Change Control (changed)
►
IT Asset Management (changed)
►
Monitoring & Event Management (changed)
►
Release Management (changed)
►
Service Configuration Management (changed)
►
Service Design (changed)
►
Service Desk (changed)
►
Availability Management (not
changed)
►
Incident Management (not
changed)
►
Problem Management (not
changed)
►
Service Catalogue Management (not
changed)
►
Service Continuity Management (not
changed)
►
Service Level Management (not
changed)
►
Service Request Management (not
changed)
►
Service Validation & Testing (not
changed)
Technical Management Practices:
►
Software Development & Management (new)
►
Deployment Management (changed)
►
Infrastructure & Platform Management (not
changed)
By frequent request of our customers, some individual process groups
for the Signavio Process Manager can now also be purchased individually - just
click the desired process group or select a complete lifecycle-phase
according to
ITIL®
2011 including the amendments of ITIL®
4 below:
►
Service Strategy
►
Service Design
►
Service Transition
►
Service Operation
►
Service Improvement
Hints for BPMN 2.0 XML-compatible systems
You may download a representative process in BPMN 2.0 XML
for testing the compatibility of your system:
►
2.14.2. Incident- and Request Registration
Scope of delivery of the BPMN 2.0 XML-version:
-
All detail processes
-
All accompanying detail descriptions in an Excel-file
-
All accompanying role descriptions and
checklists in Word-format and as PDF
-
Reading access to our development system
for gathering information how all deliverables fit together
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