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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Process Library .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative

Multiply proven processes of IT Service Management


according to ITIL® and ISO 20000


Editable process library for Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML (worldwide unique, saves up to 80% of costs and time in process definition (according to customer feedback)

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Don't reinvent the wheel - if you save even a few days of your ITSM implementation, the purchase has already paid off!


Click here for all details about the ITSM Process Library

Click the picture for more details and the free registration for test!


136 processes (Signavio and XML)

124 processes (ARIS)

34 interface diagrams

55 tenderable roles


Checklists and templates


Versions & Prices


for Signavio Process Manager

for Software AG ARIS

XML for BPMN 2.0-compatible systems

Alle Inhalte der ITSM Prozessbibliothek auf einen Blick

 The complete content at one glance

Download license terms for the ITSM Process Library:

Terms of Use for the ITSM Process Library

Language versions with German as leading language

Request a free online-demo of our ITSM Process Library!


Implement the required processes of IT Service Management (according to ITIL® and ISO 20000) with reduced investment in external consulting by using our ITSM Process Library


(changes due to ITIL® 4 are marked in brackets)


General Management Practices:


Architecture Management (new)

Project Management (new)

Risk Management (new)

Workforce & Talent Management (new)

Continual Improvement and IT Quality Management (changed)

Financial Management (changed)

Organizational Change Management (changed)

Portfolio Management (changed)

Relationship Management (changed)

Information Security Management (not changed)

Knowledge Management (not changed)

Measurement & Reporting (not changed)

Strategy Management (not changed)

Supplier Management (not changed)


Service Management Practices:


Business Analysis (new)

Capacity & Performance Management (changed)

Change Control (changed)

IT Asset Management (changed)

Monitoring & Event Management (changed)

Release Management (changed)

Service Configuration Management (changed)

Service Design (changed)

Service Desk (changed)

Availability Management (not changed)

Incident Management (not changed)

Problem Management (not changed)

Service Catalogue Management (not changed)

Service Continuity Management (not changed)

Service Level Management (not changed)

Service Request Management (not changed)

Service Validation & Testing (not changed)


Technical Management Practices:


Software Development & Management (changed)

Deployment Management (changed)

Infrastructure & Platform Management (new)


By frequent request of our customers, some individual process groups for the Signavio Process Manager can now also be purchased individually - just click the desired process group or select a complete lifecycle-phase according to ITIL® 2011 including the amendments of ITIL® 4 below:


Service Strategy

Service Design

Service Transition

Service Operation

Service Improvement


Hints for BPMN 2.0 XML-compatible systems


You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:


2.14.2. Incident- and Request Registration


Scope of delivery of the BPMN 2.0 XML-version:

  • All detail processes

  • All accompanying detail descriptions in an Excel-file

  • All accompanying role descriptions and checklists in Word-format and as PDF

  • Reading access to our development system for gathering information how all deliverables fit together

Our most superb feedback:


I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution.

(T. Evers, Humana Insurance, USA)

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!


Our consulting support for ITSM

Proceed here in case you need external support for an efficient and fast ITSM implementation

Download our whitepaper ITSM in practice

Become an affiliate!

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 30% commission!

Please also visit our other portals for process-oriented management solutions:


Process-oriented tools and process collections of quality management according to ISO 9001

The ITSM Process Library contains the processes of IT Service Management in the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM-project

  • provides a check for completeness for the planned ITSM-process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

ITIL® is registered trademark of AXELOS Limited.

  © 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting

Last update 2023-11-08 

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