125 multiply proven processes of IT Service Management (according to ITIL^® 4, ITIL^® 2011 and ISO 20000) as editable Process Library for the Signavio Process Manager for instant download

now also for BPMN 2.0 XML-compatible systems as BPMN XLM 2.0-download

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our Process Libraries like already more than 100 successful others too:

Our most superb feedback:

Abel - ITIL^® / ISO 20000 understandable, clear, practical - own experience as customer - really good - just Abel.

(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH).

ITIL^® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

Don't reinvent the wheel - if you save even a few days of your ITSM implementation, the purchase has already paid off!

Click the picture for more details and the free registration for test!

124 processes

34 interface diagrams

55 tenderable roles

RACI matrices

checklists and templates

SGX format

Versions & Prices

The prices mentioned here are only valid for purchases via this portal and excluding VAT!

For Signavio Process Manager

One language English € 3.690.-

Depending on the language setup of your Signavio workspace please select:

British English

American English

Multi-lingual English-German, leading language English € 5.490.-

Depending on the language setup of your Signavio workspace please select:

British English-German

American English-German

For BPMN 2.0 XML-compatible systems

One language English

€ 3.690.-

British English

American English

Combined package English and German

€ 5.490.-

British English-German

American English-German

Download license terms for the ITSM Process Library:

► Language versions with German as leading language

Implement the required processes of IT Service Management (according to ITIL® and ISO 20000) with reduced investment in external consulting by using our ITSM Process Library:

General Management Practices:

► Architecture Management (new)

► Project Management (new)

► Risk Management (new)

► Workforce & Talent Management (new)

► Continual Improvement and IT Quality Management (changed)

► Financial Management (changed)

► Organizational Change Management (changed)

► Portfolio Management (changed)

► Relationship Management (changed)

► Information Security Management (not changed)

► Knowledge Management (not changed)

► Measurement & Reporting (not changed)

► Strategy Management (not changed)

► Supplier management (not changed)

Service Management Practices:

► Business Analysis (new)

► Capacity & Performance Management (changed)

► Change Control (changed)

► IT Asset Management (changed)

► Monitoring & Event Management (changed)

► Release Management (changed)

► Service Configuration Management (changed)

► Service Design (changed)

► Service Desk (changed)

► Availability Management (not changed)

► Incident Management (not changed)

► Problem Management (not changed)

► Service Catalogue Management (not changed)

► Service Continuity Management (not changed)

► Service Level Management (not changed)

► Service Request Management (not changed)

► Service Validation & Testing (not changed)

Technical Management Practices:

► Software Development & Management (new)

► Deployment Management (changed)

► Infrastructure & Platform Management (not changed)

By frequent request of our customers, some individual process groups can now also be purchased individually - just click the desired process group or select a complete lifecycle-phase according to ITIL^® 2011 including the amendments of ITIL^® 4 below:

► Service Strategy

► Service Design

► Service Transition

► Service Operation

► Service Improvement

Hints for BPMN 2.0 XML-compatible systems

You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:

► 2.14.2. Incident- and Request Registration

Scope of delivery of the BPMN 2.0 XML-version:

All detail processes
All accompanying detail descriptions in an Excel-file
All accompanying role descriptions and checklists in Word-format and as PDF
Reading access to our development system for gathering information how all deliverables fit together


All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the ► Business Terms of the ITSM Portal. Charging is executed by secure transaction via Digistore24. Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically. All our ITSM Process Libraries are supplied with a 60 day money back guarantee.
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Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 30% commission! The ITSM Process Library contains the processes of IT Service Management in the leading process management system ► Signavio Process Manager notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now. By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL^® and ISO 20000) which saves the awful evaluation of necessary processes in the beginning of an ITSM project provides a check for completeness for the planned ITSM process model shows the internal and external process interfaces of the IT Service Management and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).
ITIL^® is registered trademark of AXELOS Limited.
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_© 2006 - 2021 Dipl.-Ing. Walter Abel Management Consulting	Last update 2021-09-07_
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125 multiply proven processes of IT Service Management (according to ITIL® 4, ITIL® 2011 and ISO 20000) as editable Process Library for the Signavio Process Manager for instant download

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our Process Libraries like already more than 100 successful others too:

Versions & Prices

125 multiply proven processes of IT Service Management (according to ITIL^® 4, ITIL^® 2011 and ISO 20000) as editable Process Library for the Signavio Process Manager for instant download