Editable ITSM Problem Management Processes according to ITIL® and ISO 20000 from practice for immediate implementation

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Dipl.-Ing. Walter Abel Management Consulting

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Processes of Problem Management (according to ITIL® 4, ITIL® 2011 and ISO 20000), editable, for the Signavio Process Manager for instant download


Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our Process Libraries like already more than 100 successful others too:


Our most superb feedback:


Abel - ITIL® / ISO 20000 understandable, clear, practical - own experience as customer - really good - just Abel.

(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH).



ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


5 detailed processes

1 interface diagram

Tenderable roles




Versions & Prices


One language English € 189.-


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  British English


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 American English


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Multi-lingual English-German, leading language English € 299.-


Depending on the language setup of your Signavio workspace please select:


British English-German


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American English-German


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Download license terms for the ITSM Process Library:

Terms of Use for the ITSM Process Library

Implement the required processes of ITSM Problem Management for the Signavio Process Manager (according to ITIL® and ISO 20000) with reduced investment in external consulting:




► Problem Management Practice Interfaces

► Problem Registration

► Problem Solution

► Problem Tracking and Closure

► Review of Major Problems

► Problem Reporting


The ITSM Process Group Problem Management is a subset of our multiply proven ITSM Process Library for the Signavio Process Manager. This should make these editable processes available to all those who do not need the entire ITSM Process Library.


Each installation package contains the respective Signavio archive for import into the Signavio Process Manager and the corresponding installation instructions.

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Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM Process Libraries are supplied with a 60 day money back guarantee.

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Please also visit our other portals for process-oriented management solutions:


Process-oriented tools and process collections of quality management according to ISO 9001


The ITSM Process Library contains the processes of IT Service Management in the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

ITIL® is registered trademark of AXELOS Limited.

_© 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting

Last update 2022-05-02_

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