Tenderable roles of ITSM according to ITIL® 4 and ISO 20000

 Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

Our further Tool-Portals

Zur deutschen Version wechseln

ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM role descriptions .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative
 

55 roles of IT Service Management

 

according to ITIL® and ISO 20000

 

for instant download


ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!

 


 

Click here for our free excerpt - ITSM roles of IT Service Management according to ITIL® 4 and ISO 20000
 

123 pages

 55 roles

 

PDF-format

english

 

€ 49.-

 

Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement

  

 Jetzt kaufen


ITSM process sets

 

ServiceStrategy

Service Design

Service Transition

Service Operation

Service Improvement

Easily implement your IT Service Management organization (according to ITIL® 4 and ISO 20000) and advertize for jobs:

 

The novelties within ITIL® 4

Roles in detail

1st Level Support

2nd Level Support

3rd Level Support

Application Manager

Availability Manager

Business Analyst

Business Controller

Business Relationship Manager

Capacity Manager

Change Advisory Board

Change Manager

Change Owner

CIO

Compliance Manager

Continual Service Improvement Manager

Control Responsible

Demand Carrier

Document Owner

Emergency Change Advisory Board

Enterprise Architect

Financial Manager

Identity and Access Manager

Incident Manager

Information Security Manager

IT Controller

IT Facilities Manager

IT Operations Manager

IT Operator

IT Service Continuity Manager

IT Service Consumer

IT Steering Committee

Knowledge Manager

Problem Manager

Process Manager

Process Owner

Project Manager

Project Owner

Release Manager

Risk Manager

Risk Responsible

Service Asset and Configuration Manager

Service Catalogue Manager

Service Design Manager

Service Desk

Service Level Manager

Service Owner

Service Portfolio Manager

Service Strategy Manager

Service Transition Manager

Solution Architect

Solution Developer

Supplier Manager

Technical Architect

Test Manager

User


The following role descriptions can also be ordered separately (€ 4.99) and in editable Word format (.docx) for adaptation to the documentation style of your ITSM system:

 

Role Description German English
1st Level Support Order now Order now
2nd Level Support Order now Order now
3rd Level Support Order now Order now
Application Manager Order now Order now
Availability Manager Order now Order now
Business Relationship Manager Order now Order now
Capacity Manager Order now Order now
Change Manager Order now Order now
Change Owner Order now Order now
Chief Information Officer Order now Order now
Compliance Manager Order now Order now
Continual Service Improvement Manager Order now Order now
Control Responsible Order now Order now
Enterprise Architect Order now Order now
Financial Manager Order now Order now
Identity and Access Manager Order now Order now
Incident Manager Order now Order now
Information Security Manager Order now Order now
IT Controller Order now Order now
IT Facilities Manager Order now Order now
IT Operations Manager Order now Order now
IT Operator Order now Order now
IT Service Continuity Manager Order now Order now
Knowledge Manager Order now Order now
Problem Manager Order now Order now
Process Manager Order now Order now
Process Owner Order now Order now
Project Manager Order now Order now
Project Owner Order now Order now
Release Manager Order now Order now
Risk Manager Order now Order now
Risk Responsible Order now Order now
Service Asset and Configuration Manager Order now Order now
Service Catalogue Manager Order now Order now
Service Design Manager Order now Order now
Service Desk Order now Order now
Service Level Manager Order now Order now
Service Owner Order now Order now
Service Portfolio Manager Order now Order now
Service Strategy Manager Order now Order now
Service Transition Manager Order now Order now
Solution Architect Order now Order now
Solution Developer Order now Order now
Supplier Manager Order now Order now
Technical Architect Order now Order now
Test Manager Order now Order now
 

Our most superb feedback:

 

I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution.

(T. Evers, Humana Insurance, USA)


All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.


You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 

The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

 

Proceed here in case you need external support for an efficient and fast ITSM implementation


 
Download our whitepaper ITSM in practice
 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
Visit our ITSM Archive!

Become an affiliate!

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 30% commission!


Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001


Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


ITIL® is registered trademark of AXELOS Limited.

  © 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting

Last update 2022-08-10 

Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion.
2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]