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Our process sets are based upon
the well known
Dipl.-Ing. Walter Abel Management Consulting.
It contains the processes
of IT Service Management in the leading process management system
BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported
the implementation of process oriented IT Service Management for a lot of
customers world wide up to now.
By this we want to provide a process oriented
guideline for the complex matter
of IT Service
Management (referring to ITIL® and ISO 20000) which
awful evaluation of necessary processes in the beginning of an ITSM
check for completeness for the planned ITSM process model
internal and external process interfaces of the IT Service Management
thus accelerates your project remarkably and hence saves costs (especially
external consulting costs).
manuals are not for provision of theoretical knowledge but show the
experience of many implementations of process oriented IT Service Management
from practice. From the ITSM-standards'-perspective all partial topics have more or
less the same priority but practice depicts a different scenario.
Accordingly we set up our process library described here, focusing on