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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM process set .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative

37 multiply proven processes of Service Transition


according to ITIL® 4 and ISO 20000


as permanently current, immediately implementable process templates with instant access

ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!



Click here for our free excerpt - ITSM processes of Service Transition according to ITIL® and ISO 20000

8 practices

37 detailed processes

Tenderable role descriptions

Prozess documents

All checklists


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Read our free excerpt - ITIL® 2011 processes of Service Transition

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Other online ITSM process sets


Service Strategy

Service Design

Service Operation

Service Improvement

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Implement the required processes with the online-process set of Service Transition (according to ITIL® and ISO 20000) with reduced investment in external consulting:


1. Processes


1.1. Project Management (General Management Practice)

  • Project Management Practice - Overview

  • Detailed processes

    • Project Setup

    • Project Planning

    • Project Controlling

1.2. Change Control (Service Management Practice)

  • Change Control Practice - Overview

  • Detailed processes

    • Organization of Change Control

    • Registration and Classification of Changes

    • Valuation of Changes

    • Change Planning

    • Change Evaluation prior to Planning

    • Change Evaluation prior to Realization

    • Change Evaluation prior to Rollout

    • Change Evaluation after Rollout

    • Change Review and Reporting

1.3. Release Management (Service Management Practice)

  • Release Management Practice - Overview

  • Detailed processes

    • Organization of Release Management

    • Release Setup

    • Startup Support and Closing of Releases

    • End of Life for IT Services

    • Transition Reporting

1.4. Service Configuration Management (Service Management Practice)

  • Service Configuration Management Practice - Overview

  • Detailed processes

    • Organization of Service Asset and Configuration Management

    • Continuous Improvement in Service Configuration Management

    • Auditing the Configuration Management Database

    • Change of Organization and Location

1.5. IT Asset Management (Service Management Practice)

  • IT Asset Management Practice - Overview

  • Detailed processes

    • Manual capture of IT Assets

    • Automated capture of IT Assets

    • Preparation of new/changed IT Asset data

    • Preparation of new/changed personnel data

    • Inventory of IT Assets

    • Criticality analysis for IT Assets

    • Risk measures for IT Assets

    • Life cycle management of IT Assets

    • End of life cycle of IT Assets

1.6. Service Validation and Testing (Service Management Practice)

  • Service Validation and Testing Practice - Overview

  • Detailed processes

    • Definition of Test Procedures

    • Component Tests

    • Integration Test

    • Acceptance Test

1.7. Software Development and Management (Technical Management Practice)

  • Software Development and Management Practice - Overview

  • Detailed processes

    • Application Development and Customizing

1.8. Deployment Management (Technical Management Practice)

  • Deployment Management Practice - Overview

  • Detailed processes

    • Deployment

    • Minor Deployments

2. Glossary


2.1. Process Documents in Service Transition

2.2. Involved Organizational Units in Service Transition

2.3. Involved Roles in Service Transition

2.4. Involved IT Systems in Service Transition


3. All checklists


4. Supporting Material


4.1. General IT Process Landscape

4.2. IT Service Lifecycle according to ITIL® 4 and ITIL® 2011

4.3. Service Value System according to ITIL® 4

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Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service Management in the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).


These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

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Last update 2024-02-11 

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