Processes of Service Design

according to ITIL^® and ISO 20000

Editable processes for Signavio Process Manager

ITIL^® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

Don't reinvent the wheel - if you save even a few days of your ITSM implementation, the purchase has already paid off!

39 processes

11 interface diagram

tenderable roles

RACI-matrices

Versions & Prices

One language English

€ 1.399.-

Depending on the language setup of your Signavio workspace please select:

british english

american english

Multi-language english-german, leading language english

€ 1.929.-

Depending on the language setup of your Signavio workspace please select:

british english-german

american english-german

Download license terms for the ITSM Process Library:

Language versions with German as leading language

Implement the required processes of ITSM Service Design for the Signavio Process Manager (according to ITIL^® and ISO 20000) with reduced investment in external consulting:

This package provides the life cycle view of Service Design from ITIL^® 2011 completed with the extensions from ITIL^® 4:

Service Design
Organisational Change Management
Business Analysis
Service Level Management
Service Catalogue Management
Availability Management
Capacity- and Performance Management
Risk Management
Information Security Management
Service Continuity Management
Supplier Management

The ITSM Process Group Service Design is a subset of our multiply proven ITSM Process Library for the Signavio Process Manager. This should make these editable processes available to all those who do not need the entire ITSM Process Library.

Each installation package contains the respective Signavio archive for import into the Signavio Process Manager and the corresponding installation instructions.

Our most superb feedback:

Abel - ITIL^® / ISO 20000 understandable, clear, practical - own experience as a customer - really good - just Abel.
(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH)

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Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL^® and ISO 20000) which

saves the awful evaluation of necessary processes in the beginning of an ITSM project
provides a check for completeness for the planned ITSM process model
shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting	Last update 2023-11-08
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