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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Process Library .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative

Processes of Information Security Management


according to ITIL® and ISO 20000


Editable processes for Signavio Process Manager

ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Don't reinvent the wheel - if you save even a few days of your ITSM implementation, the purchase has already paid off!



4 processes

1 interface diagram

tenderable roles



Versions & Prices


One language English

€ 159.-


Depending on the language setup of your Signavio workspace please select:


british english


Jetzt kaufen


american english


Jetzt kaufen


Multi-language english-german, leading language english

€ 249.-


Depending on the language setup of your Signavio workspace please select:


british english-german


Jetzt kaufen


american english-german


Jetzt kaufen


Download license terms for the ITSM Process Library:

Terms of Use for the ITSM Process Library

Language versions with German as leading language


Implement the required processes of ITSM Information Security Management for the Signavio Process Manager (according to ITIL® and ISO 20000) with reduced investment in external consulting:



  • Information Security Management Practice Interfaces

  • Implementation of Security Controls

  • Validation of IT Security

  • Security Relevant Occurrences

  • Security Review and Reporting

The ITSM Process Group Information Security Management is a subset of our multiply proven ITSM Process Library for the Signavio Process Manager. This should make these editable processes available to all those who do not need the entire ITSM Process Library.


Each installation package contains the respective Signavio archive for import into the Signavio Process Manager and the corresponding installation instructions.

Our most superb feedback:


Abel - ITIL® / ISO 20000 understandable, clear, practical - own experience as a customer - really good - just Abel.
(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH)

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Proceed here in case you are prepared to start your own implementation with editable best in class process templates


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Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).


These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

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Last update 2024-02-11 

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