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ITIL® 4 - the novelties compared to ITIL® 2011
The goals of the revision 4
First of all, don't panic - the basic principles, functions and processes of ITIL® 2011 will remain the same in principle. The main reason for the revision of the ITIL® standard is the adaptation to current market developments, such as:
in order to meet the requirements of the New Digitalized Economy.
The "Service Lifecycle" was extended to become the "Service Value System" - away from service as the goal of doing and towards creating value by means of services (and thus also the possibility of lifting the ITIL® framework out of IT and establishing it as a general service management system throughout the entire company).
ITIL® now speaks about 34 "Practices" instead of the former "Functions" and "Processes", where "Practices" are procedures that combine value contribution, processes and methods.
With the new ITIL® 4 the presentation of the standard changes to "Value Streams". This does not mean that the process view is obsolete, on the contrary - from an organizational point of view, the Value Stream is nothing more than a process chain. This allows the new aspects of ITIL® 4 to be integrated into the service lifecycle:
The requirements of the New Digitalized Economy
The New Digitalized Economy is changing the challenges and markets decisively. These include:
Requirements dynamics (volatility)
The dynamics of the markets lead to (partly) unforeseeable fluctuations in the requirements for IT services.
Uncertainty of requirements (Uncertainity)
Despite improved analysis techniques (Big Data, etc.), market developments are becoming increasingly difficult to predict.
Complexity of requirements (Complexity)
The complexity of the requirements for IT services is increasing dramatically due to market dynamics and rapid technological developments.
Variety of solutions (Ambiguity)
Rapid acceleration of innovation in the technology sector and thus (partly) unpredictable life cycles of technologies make the selection of dedicated solution strategies more difficult.
The core processes of ITIL® are adapted to the aforementioned requirements, but essentially remain the same. However, some are added respective modified.
General Management Practices:
Service Management Practices:
Technical Management Practices:
The new ITIL® 4 certification scheme is already available and contains the following levels:
The new ITIL® 4 certification system now consists of two different development streams, which consist of the above modules:
Both ITIL Managing Professional and ITIL Strategic Leader are required for the ITIL Master.
All previous ITIL® 2011 certifications will remain valid for the time being and the adjustments made will lead to an upgrade certification. Details will come later.
And now - how to realize this?
Chose our best in class process oriented approach based on practice proven process templates!
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Last update 2021-02-24