Home Imprint Business Terms/Data Protection FAQ ITSM Wiki Home |
|
![]() |
![]() |
.... ITSM Wiki .... |
|
You are here: Wiki - Processes | |
|
|
Proceed to: ► Content ► ITIL® 4 ► Processes ► Roles ► Documents ► Key Performance Indicators |
Best Practice Processes for IT Service Management
IT Service Management describes processes and functions for efficient and effective provision of IT services respecting the business requirements of the IT service consumers. Required tools therefore are
enabling business conforming IT service by their collaboration.
With the new ITIL® 4 the presentation of the standard changes to "Value Streams". This does not mean that the process view is obsolete, on the contrary - from an organizational point of view, the Value Stream is nothing more than a process chain. This allows the new aspects of ITIL® 4 to be integrated into the service lifecycle:
IT services are maintained over their complete life cycle in 5 phases by IT Service Management:
|
||||||||||||||||||
Main processes of the ITSM service life cycle
Click the image for a bigger view in a new window
And now - how to realize this?
Chose our best in class process oriented approach based on practice proven process templates!
Stop unessential spending for external consulting and start towards a goal oriented implementation
|
||||||||||||||||||
|
© 2006 - 2021 Dipl.-Ing. Walter Abel Management Consulting |
Last update 2021-02-24 |