ITIL® Wiki - Processes of IT Service Management

 Home        Imprint        Business Terms/Data Protection        FAQ        ITIL® Wiki Home        Google

Zur deutschen Version wechseln          Change to english version 

ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITIL® Wiki .... 

 You are here: Wiki - Processes

 Proceed to:          Content          ► ITIL® 2011          ► ITIL® 4          Processes          Roles          Documents          Key Performance Indicators


Best Practice ITIL® 2011 Processes for IT Service Management



IT Service Management describes processes and functions for efficient and effective provision of IT services respecting the business requirements of the IT service consumers. Required tools therefore are

  • appropriate processes in IT integrated into the business processes

  • qualified staff with defined tasks and responsibilities

  • according information technology (IT infrastructure)

enabling business conforming IT service by their collaboration.



IT services are maintained over their complete life cycle in 5 phases by IT Service Management:


Service Strategy


Provision of strategic and tactical requirements for an efficient and effective IT Service Management and related financials, integration of the IT services into the business of the IT service consumers and controlled service consumption based upon a well defined service portfolio


Service Design


Creative steering of the life cycle of IT services beginning with the initial specification respective modifications and improvements to the implementation ready robust design regarding the business requirements, capacity, availability, security and continuity of service provision


Service Transition


Controlled rollout of the newly developed respective modified IT services to service operation


Service Operation


Efficient, goal oriented operation of the IT services


Continual Service Improvement


Continually in closed loop optimized IT services, securing the introduction of the experiences from the past into the improvement



Main processes of the service life cycle according to ITIL® 2011


IT service lifecycle according to ITIL® 2011

Click the image for a bigger view in a new window


And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


Stop unessential spending for external consulting and start towards a goal oriented implementation


Load immediately implementable processes according to ITIL®




The ITIL® 2011 Process Library - condensed knowledge of the successful

 Proceed here in case you only need the know how provided by our best in class process templates



Proceed here in case you are prepared to start your own implementation with editable best in class process templates


Field Report at no charge: ITSM in Practice


Neuer Bonus für Kunden des Gesamtpaketes

Free access to our ITSM Archive!


All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL® 4 as soon as available.



Visit our ITSM Archive!


Please keep me informed in case of updates of the ITSM Archive!


Please click the above button in case you want to be informed in case of an update of our ITSM Archive.

ITIL® is registered trademark of AXELOS Limited.

 © 2006 - 2019 Dipl.-Ing. Walter Abel Management Consulting

Last update 2019-01-06