ITSM Wiki - Processes of IT Service Management

 Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki Home

Zur deutschen Version wechseln          Change to english version 

ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes

 Proceed to:          Content          ► ITIL® 4          Processes          Roles          Documents          Key Performance Indicators


Best Practice Processes for IT Service Management



IT Service Management describes processes and functions for efficient and effective provision of IT services respecting the business requirements of the IT service consumers. Required tools therefore are

  • appropriate processes in IT integrated into the business processes

  • qualified staff with defined tasks and responsibilities

  • according information technology (IT infrastructure)

enabling business conforming IT service by their collaboration.


With the new ITIL® 4 the presentation of the standard changes to "Value Streams". This does not mean that the process view is obsolete, on the contrary - from an organizational point of view, the Value Stream is nothing more than a process chain. This allows the new aspects of ITIL® 4 to be integrated into the service lifecycle:


General ITSM Process Map



IT services are maintained over their complete life cycle in 5 phases by IT Service Management:


Service Strategy


Provision of strategic and tactical requirements for an efficient and effective IT Service Management and related financials, integration of the IT services into the business of the IT service consumers and controlled service consumption based upon a well defined service portfolio


Service Design


Creative steering of the life cycle of IT services beginning with the initial specification respective modifications and improvements to the implementation ready robust design regarding the business requirements, capacity, availability, security and continuity of service provision


Service Transition


Controlled rollout of the newly developed respective modified IT services to service operation


Service Operation


Efficient, goal oriented operation of the IT services


Continual Service Improvement


Continually in closed loop optimized IT services, securing the introduction of the experiences from the past into the improvement



Main processes of the ITSM service life cycle


IT service lifecycle according to ITIL® 2011 according to ITIL® and ISO 20000

Click the image for a bigger view in a new window


And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


Stop unessential spending for external consulting and start towards a goal oriented implementation


Load immediately implementable processes according to ITIL® and ISO 20000




The ITSM Process Library - condensed knowledge of the successful

 Proceed here in case you only need the know how provided by our best in class process templates



Proceed here in case you are prepared to start your own implementation with editable best in class process templates


Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


Field Report at no charge: ITSM in Practice



Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!


All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.


Visit our ITSM Archive!


Please keep me informed in case of updates of the ITSM Archive!


Please click the above button in case you want to be informed in case of an update of our ITSM Archive.

ITIL® is registered trademark of AXELOS Limited.

 © 2006 - 2021 Dipl.-Ing. Walter Abel Management Consulting

Last update 2021-02-24