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Service Transition Best Practice

 

according to ITIL® and ISO 20000

 

 

Service Transition is in charge for the error free coordinated transfer of new respective changed IT Services from Service Design to production with

  • continuously managed Changes

  • validated and tested IT Service Contributions

  • completely documented Configuration Items.

 

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Processes of ITSM Service Transition in detail

 

ITIL® and ISO 20000

ITSM Process Library

 

 

Transition Planning & Support

Transition Planning and Support

Change Management

Change Management

Service Asset & Configuration Management

Service Asset and Configuration Management

Release & Deployment Management

Release and Deployment Management

Service Validation & Testing

Service Validation and Test

Change Evaluation

Change Evaluation

Knowledge Management 

Knowledge Management

Application Development and Customizing

End of Life for IT Services

 

Main information flows and interfaces of ITSM Service Transition

Main information flows and interfaces of ITSM Service Transition according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Transition

Service Transition Manager

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Configuration Manager

Knowledge Manager

Project Manager

Test Manager

 

Performance indicators of Service Transition

KPIs of Change Management

KPIs of Release and Deployment Management

KPIs of Service Validation and Test

KPIs of Configuration Management

KPIs of Project Management


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