ITSM Wiki - Processes of Knowledge Management

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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

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Best Practice ITSM Processes of Knowledge Management

 

 

Knowledge Management provides the know how of the organization of the IT Service Provider worth to conserve in structured efficient way. to achieve this the know how is

  • taken respective collected

  • analyzed for relevance

  • stored in structured and retrievable manner

  • provided on request in structured presentation.

Knowledge Management is part of Service Transition

 

 

Processes of ITSM Knowledge Management in detail

 

Process of the ITSM Process Library

 

Expected process result according to ITIL® and ISO 20000

 

 

 

Knowledge Management

 

Collection, analysis, archiving and provision of knowledge and information of IT Service Management within the enterprise

 

 

Main information flows and interfaces of ITSM Knowledge Management

 

Main information flows and interfaces of ITSM Knowledge Management according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Knowledge Management

 

Knowledge Manager

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about the process oriented implementation of Service Transition (and thus the Knowledge Management)

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITSM processes of Service Transition according to ITIL® and ISO 20000

 

Free excerpt - ITSM processes of Service Transition according to ITIL® and ISO 20000

 

Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

Please keep me informed in case of updates of the ITSM Archive!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


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Last update 2021-09-07