Our further Tool-Portals |
![]() |
|
![]() |
![]() |
|
.... ITSM Wiki .... |
||
You are here: Wiki - Processes - Service Transition - Knowledge Management | ||
|
||
Proceed to: Content ITIL® 4 Processes Roles Documents KPI |
|
Best Practice according to ITIL® and ISO 20000
|
Knowledge Management provides the know how of the organization of the IT Service Provider worth to conserve in structured efficient way. to achieve this the know how is
Improvement Management is part of Service Transition |
Processes of ITSM Knowlege Management in detail
Main information flows and interfaces of ITSM Knowlege ManagementClick the image for a bigger view in a new window (Documents within information flows only visible in our ITSM Process Collections)
Responsible roles of Knowledge ManagementYou want more than
know-how?
|
||||||||||||
|
![]() |
|
Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)! |
All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free! |
Furthermore all customers of our complete package of five ITSM Process Collections |