Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

 Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Transition - Knowledge Management
 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
 
Knowledge Management

 

Best Practice according to ITIL® and ISO 20000

 

 

Knowledge Management provides the know how of the organization of the IT Service Provider worth to conserve in structured efficient way. to achieve this the know how is

  • taken respective collected

  • analyzed for relevance

  • stored in structured and retrievable manner

  • provided on request in structured presentation.

 

Knowledge Management is part of Service Transition.

Reading Access ITSM Service Transition

 

Permanent reading access Service Transition

€ 105.-

Jetzt kaufen

Reading Access ITSM Process Library

 

Permanent Reading Access to the ITSM Process Library

€ 348.-

Jetzt kaufen

 

 

 

Processes of ITSM Knowlege Management in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Knowledge Management

Collection, analysis, archiving and provision of knowledge and information of IT Service Management within the enterprise
 

 

Main information flows and interfaces of ITSM Knowlege Management

Main information flows and interfaces of ITSM Knowledge Management according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Knowledge Management

Knowledge Manager

You want more than know-how?

Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 
Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

  

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

  

Proceed here in case you need external support for an efficient and fast ITSM implementation

Register now for free and test the ITSM Process Library without obligation

in SAP Signavio Process Manager

Test our ITSM Pocess Library for freeand without obligation

in Software AG Aris

Test our ITSM Pocess Library for free and without obligation
  
Download our whitepaper ITSM in practice
 
Free access to our ITSM archive!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!
 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL® is registered trademark of AXELOS Limited.
  © 2006 - 2024 Dipl.-Ing. Walter Abel Management Consulting

Last update 2024-02-08 

Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion.
2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]