ITSM Wiki - ITIL® Knowledge Management

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Knowledge Management

 

Best Practice according to ITIL® and ISO 20000

 

Knowledge Management provides the know how of the organization of the IT Service Provider worth to conserve in structured efficient way. to achieve this the know how is

  • taken respective collected

  • analyzed for relevance

  • stored in structured and retrievable manner

  • provided on request in structured presentation.

Improvement Management is part of Service Transition

 

Processes of ITSM Knowlege Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Knowledge Management   Collection, analysis, archiving and provision of knowledge and information of IT Service Management within the enterprise
 
     

Main information flows and interfaces of ITSM Knowlege Management

Main information flows and interfaces of ITSM Knowledge Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Knowledge Management

Knowledge Manager


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Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
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Last update 2022-08-10