ITSM Wiki - Processes of Service Validation and Test

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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

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Best Practice ITSM Processes of Service Validation and Test

 

 

Service Validation and Test processes the quality insurance of rolled out releases and release components. Thus the problem free operation within the production environment is granted.

 

Service Validation and Test is part of Service Transition

 

 

Processes of ITSM Service Validation and Test in detail

 

Process of the ITSM Process Library

 

Expected process result according to ITIL® and ISO 20000

 

 

 

Definition of Test Procedures

 

Definition of test content, test cases and test conditions

 

 

Component Tests

Ensuring requirements - conforming function of the IT Service Components for the IT Service

 

Integration Test

Ensuring requirements - conforming function of the IT Services by interaction of the IT Service Components

 

Acceptance Test

Acceptance testing of the IT Service against Specifications in the Service Level Agreement by the IT Service Consumers

 

 

Main information flows and interfaces of ITSM Service Validation and Test

 

Main information flows and interfaces of ITSM Service Validation and Test according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Service Validation and Test

 

Test Manager

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about the process oriented implementation of Service Transition (and thus the Service Validation and Test)

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITSM processes of Service Transition according to ITIL® and ISO 20000

 

Free excerpt - ITSM processes of Service Transition according to ITIL® and ISO 20000

 

Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

Please keep me informed in case of updates of the ITSM Archive!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


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Last update 2021-09-07