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Service Validation and Test

Best Practice according to ITIL^® and ISO 20000

Service Validation and Test processes the quality insurance of rolled out releases and release components. Thus the problem free operation within the production environment is granted.

Service Validation and Test is part of Service Transition.

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Processes of ITSM Service Validation and Test in detail

Process in the ITSM Process Library		Expected process result

Definition of Test Procedures		Definition of test content, test cases and test conditions
Component Tests		Ensuring requirements-conforming function of the IT Service Components for the IT Service
Integration Test		Ensuring requirements-conforming function of the IT Services by interaction of the IT Service Components
Acceptance Test		Acceptance testing of the IT Service against Specifications in the Service Level Agreement by the IT Service Consumers

Main information flows and interfaces of ITSM Service Validation and Test

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Validation and Test

Test Manager

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