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Service Validation and Test

 

Best Practice according to ITIL® and ISO 20000

 

Service Validation and Test processes the quality insurance of rolled out releases and release components. Thus the problem free operation within the production environment is granted.

 

Service Validation and Test is part of Service Transition

 

Processes of ITSM Service Validation and Test in detail

 

Process in the ITSM Process Library   Expected process result
       
Definition of Test Procedures   Definition of test content, test cases and test conditions
 
Component Tests   Ensuring requirements-conforming function of the IT Service Components for the IT Service
 
Integration Test   Ensuring requirements-conforming function of the IT Services by interaction of the IT Service Components
 
Acceptance Test   Acceptance testing of the IT Service against Specifications in the Service Level Agreement by the IT Service Consumers
 
     

Main information flows and interfaces of ITSM Service Validation and Test

Main information flows and interfaces of ITSM Service Validation and Test according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Validation and Test

Test Manager

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Last update 2023-05-30