ITSM Wiki - ITIL® Service Validation and Test

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Service Validation and Testing

Best Practice according to ITIL^® and ISO 20000

Service Validation and Test processes the quality insurance of rolled out releases and release components. Thus the problem free operation within the production environment is granted.

Service Validation and Testing is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Service Validation and Testing is part of Service Management Practices - Service Validation and Testing Practice

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Processes of Service Validation and Testing in detail

Process in the ITSM Process Library		Expected process result

Definition of Test Procedures		Definition of test content, test cases and test conditions
Component Tests		Ensuring requirements-conforming function of the IT Service Components for the IT Service
Integration Test		Ensuring requirements-conforming function of the IT Services by interaction of the IT Service Components
Acceptance Test		Acceptance testing of the IT Service against Specifications in the Service Level Agreement by the IT Service Consumers

Service Validation and Testing Practice in ITIL^®4

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Responsible roles

Test Manager

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