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Service Validation and Test

 

Best Practice according to ITIL® and ISO 20000

 

 

Service Validation and Test processes the quality insurance of rolled out releases and release components. Thus the problem free operation within the production environment is granted.

 

Service Validation and Test is part of Service Transition.

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Processes of ITSM Service Validation and Test in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Definition of Test Procedures

Definition of test content, test cases and test conditions
 

Component Tests

Ensuring requirements-conforming function of the IT Service Components for the IT Service
 

Integration Test

Ensuring requirements-conforming function of the IT Services by interaction of the IT Service Components
 

Acceptance Test

Acceptance testing of the IT Service against Specifications in the Service Level Agreement by the IT Service Consumers
 

 

Main information flows and interfaces of ITSM Service Validation and Test

Main information flows and interfaces of ITSM Service Validation and Test according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Validation and Test

Test Manager


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