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Release and Deployment Management

 

Best Practice according to ITIL® and ISO 20000

 

 

Release and Deployment Management controls the planned and monitored rollout of IT Services, updates and releases to the production environment. To ensure the integrity of the production environment only sufficiently tested service components are to be rolled out.

 

Release and Deployment Management is part of Service Transition.

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Processes of ITSM Release and Deployment Management in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Organization of Release and Deployment Management

Definition and maintenance of guidelines for the Release and Deployment Management
 

Release Setup

Execution of all internal and external activities to provide the release components
 

Rollout of Releases

Placement of the release within the production environment including documentation and training
 

Startup Support and Closing of Releases

Support of the go life-phase for releases and correction of initial defects
 

Minor Releases

Simplified processing of releases that contain minor change and low risk
 

 

Main information flows and interfaces of ITSM Release and Deployment Management

Main information flows and interfaces of ITSM Release and Deployment Management according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Release and Deployment Management

Release Manager

 

Performance indicators of Release and Deployment Management

KPIs of Release and Deployment Management


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Last update 2023-09-07 

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