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Release and Deployment Management

 

Best Practice according to ITIL® and ISO 20000

 

Release and Deployment Management controls the planned and monitored rollout of IT Services, updates and releases to the production environment. To ensure the integrity of the production environment only sufficiently tested service components are to be rolled out.

 

Release and Deployment Management is part of Service Transition

 

Processes of ITSM Release and Deployment Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Organization of Release and Deployment Management   Definition and maintenance of guidelines for the Release and Deployment Management
 
Release Setup   Execution of all internal and external activities to provide the release components
 
Rollout of Releases   Placement of the release within the production environment including documentation and training
 
Startup Support and Closing of Releases   Support of the go life-phase for releases and correction of initial defects
 
Minor Releases   Simplified processing of releases that contain minor change and low risk
 
     

Main information flows and interfaces of ITSM Release and Deployment Management

Main information flows and interfaces of ITSM Release and Deployment Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Release and Deployment Management

Release Manager

 

Performance indicators of Release and Deployment Management

KPIs of Release and Deployment Management

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Last update 2022-10-04