ITSM Wiki - ITIL® Release and Deployment Management

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Release and Deployment Management

Best Practice according to ITIL^® and ISO 20000

Release and Deployment Management controls the planned and monitored rollout of IT Services, updates and releases to the production environment. To ensure the integrity of the production environment only sufficiently tested service components are to be rolled out.

Release and Deployment Management is part of Service Transition.

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Processes of ITSM Release and Deployment Management in detail

Process in the ITSM Process Library		Expected process result

Organization of Release and Deployment Management		Definition and maintenance of guidelines for the Release and Deployment Management
Release Setup		Execution of all internal and external activities to provide the release components
Rollout of Releases		Placement of the release within the production environment including documentation and training
Startup Support and Closing of Releases		Support of the go life-phase for releases and correction of initial defects
Minor Releases		Simplified processing of releases that contain minor change and low risk

Main information flows and interfaces of ITSM Release and Deployment Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Release and Deployment Management

Release Manager

Performance indicators of Release and Deployment Management

KPIs of Release and Deployment Management

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