ITSM Wiki - ITIL® Transition Planning and Support

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Transition Planning and Support

Best Practice according to ITIL^® and ISO 20000

Transition Planning and Support assures the realization of implementation projects for new respective modified IT Services by the help of project management methodologies.

Transition Planning and Support is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Transition Planning and Support is part of General Management Practices - Project Management Practice

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Processes of Transition Planning and Support in detail

Process in the ITSM Process Library		Expected process result

Project Setup		Setup of the Transition Project, planning of resources and basic dates, risk- and environmental considerations
Project Planning		Planning of project structure, definition of goals and results for the project, detailed time-, milestone- and resource planning
Project Execution and Controlling		Project controlling and execution of corrective activities if necessary
Transition Reporting		Project reporting and continuous information of concerned and involved people

Project Management Practice in ITIL^®4

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Responsible roles

Service Transition Manager

Project Manager

Performance indicators

KPIs of Transition Planning und Support

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