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Service Asset and Configuration Management

 

Best Practice according to ITIL® and ISO 20000

 

Service Asset and Configuration Management documents and administrates all Configuration Items, being the basis of the IT Services, including their relations and dependencies.
 

Service Asset and Configuration Management is part of Service Transition

 

Processes of ITSM Service Asset and Configuration Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Organization of Service Asset and Configuration Management   Definition and implementation of guidelines for the handling of and the structure for the Configuration Management System
 
Configuration Management Audit and Reporting   Periodic validation of the Configuration Management System's content and discipline specific reporting
 
     

Main information flows and interfaces of ITSM Service Asset and Configuration Management

Main information flows and interfaces of ITSM Service Asset and Configuration Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Asset and Configuration Management

Configuration Manager

 

Performance indicators of Service Asset and Configuration Management

KPIs of Service Asset and Configuration Management

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Last update 2022-10-04