ITSM Wiki - ITIL® Service Asset and Configuration Management

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Service Asset and Configuration Management

Best Practice according to ITIL^® and ISO 20000

Service Asset and Configuration Management documents and administrates all Configuration Items, being the basis of the IT Services, including their relations and dependencies.

Service Asset and Configuration Management is part of Service Transition.

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Processes of ITSM Service Asset and Configuration Management in detail

Process in the ITSM Process Library		Expected process result

Organization of Service Asset and Configuration Management		Definition and implementation of guidelines for the handling of and the structure for the Configuration Management System
Configuration Management Audit and Reporting		Periodic validation of the Configuration Management System's content and discipline specific reporting

Main information flows and interfaces of ITSM Service Asset and Configuration Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Asset and Configuration Management

Configuration Manager

Performance indicators of Service Asset and Configuration Management

KPIs of Service Asset and Configuration Management

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