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Application Development
and Customizing

 

Best Practice according to ITIL® and ISO 20000

 

Application Development and Customizing coordinates the internal development of IT Service Components respective the parameterization of externally procured IT Service Components.

 

Application Development and Customizing is part of Service Transition

 

Processes of ITSM Application Development and Customizing in detail

 

Process in the ITSM Process Library   Expected process result
       
Application Development and Customizing   Realization respective adaption of IT Applications for the provision of functionalities of IT Services
 
     

Main information flows and interfaces of ITSM Application Management and Customizing

Main information flows and interfaces of ITSM Application Development and Customizing according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Application Management and Customizing

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Last update 2023-05-30