ITSM Wiki - ITIL® Application Development and Customizing

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Software Development
and -Management

Best Practice according to ITIL^® and ISO 20000

Software Development and -Management coordinates the internal development of IT Service Components respective the parameterization of externally procured IT Service Components.

Software Development and -Management is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Software Development and -Management is part of Technical Management Practices - Software Development and -management

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Processes of Software Development and -Management in detail

Process in the ITSM Process Library		Expected process result

Application Development and Customizing		Realization respective adaption of IT Applications for the provision of functionalities of IT Services

Software Development and -Management Practice in ITIL^®4

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Responsible roles

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