ITSM Wiki - ITIL® Service Strategy

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Service Strategy Best Practice
according to ITIL^® and ISO 20000
Service Strategy guides the definition of service offerings and the provision and economic control of IT Services of the IT Service Provider. To achieve this the customer requirements are analyzed and evaluated the market is analyzed regarding offerings and demands appropriate IT Services are managed within the Service Portfolio the demand is controlled by appropriate technical and economic actions the economic control of the provision of IT Services is performed.		Reading Access ITSM Service Strategy € 75.- Reading Access ITSM Process Library € 348.-

Processes of ITSM Service Strategy in detail

ITIL^® and ISO 20000		ITSM Process Library

Strategy Management for IT Services		Management of IT Service Strategy
Service Portfolio Management		Service Portfolio Management
Financial Management for IT Services		Financial Management
Demand Management		Demand Management
Business Relationship Management		Business Relationship Management

Main information flows and interfaces of ITSM Service Strategy

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Strategy

Service Strategy Manager

Business Relationship Manager

Demand Manager

Service Portfolio Manager

Financial Manager

IT Steering Committee

Performance indicators of Service Strategy

KPIs of Management of IT Service Strategy

KPIs of Business Relationship Management

KPIs of Demand Management

KPIs of Service Portfolio Management

KPIs of Financial Management

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