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Demand Management

 

Best Practice according to ITIL® and ISO 20000

 

 

Demand Management identifies and influences IT service consumers' demand for IT services by:

  • analyzing the consumption behavior of IT service consumers

  • identifying future demand from IT service consumers

  • influencing the consumption behavior of IT service consumers through appropriate technical and business management measures.

 

Demand Management is part of Service Strategy.

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Processes of ITSM Demand Management in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Demand Prognosis

Analysis of the IT Service Consumation and creation of a forecast thereto
 

Demand Control

Control of the IT Service Consumation by appropriate technical and financial means
 

 

Main information flows and interfaces of ITSM Demand Management

Main information flows and interfaces of ITSM Business Relationship Management according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Demand Management

Business Relationship Manager

 

Performance indicators of Demand Management

KPIs of Demand Management

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Last update 2023-11-08 

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