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Demand Management

 

Best Practice according to ITIL® and ISO 20000

 

Demand Management detects and influences the demand for IT Services by the IT Service Consumers by:

  • analysis of consumption by the IT Service Consumers

  • anticipating future demand of the IT Service Consumers

  • influencing the consumption of the IT Service Consumers by appropriate technical and economic means.

Demand Management is part of Service Strategy

 

Processes of ITSM Demand Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Demand Prognosis   Analysis of the IT Service Consumation and creation of a forecast thereto
 
Demand Control   Control of the IT Service Consumation by appropriate technical and financial means
 
     

Main information flows and interfaces of ITSM Demand Management

Main information flows and interfaces of ITSM Business Relationship Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Demand Management

Business Relationship Manager

 

Performance indicators of Demand Management

KPIs of Demand Management

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Last update 2023-05-30