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Financial Management

 

Best Practice according to ITIL® and ISO 20000

 

 

Financial Management is in charge for the economic control of the IT Services:

  • budgeting

  • controlling and cost calculation

  • charging provided services according to contract.

 

Financial Management is part of Service Strategy.

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Processes of ITSM Financial Management in detail

 

Process in the ITSM Process Library

Expected process result

 

 

IT Financial Organization

Definition of rules and structures for the economic control of IT Service Provision
 

IT Budgeting

Creation of the budgets for the IT for integration into the overall company's budget and approval as part of the company wide budgeting process
 

IT Forecast

Monthly forecast to compare the realized results with budget and creation of a projection for the following periods
 

IT Cost Monitoring

Collection, allocation and monitoring of the costs of IT service delivery
 

Invoicing for IT Services

Creation and transmission of invoices for the IT service delivery to the customer
 

IT Profitability Analysis

Analysis of profitability of the IT Services
 

IT Financial Reporting

Reporting of planned, actual and forecasted costs and revenues of the IT Services and possible improvements of the profitability
 

 

Main information flows and interfaces of ITSM Financial Management

Main information flows and interfaces of ITSM Financial Management according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Financial Management

Financial Manager

 

Performance indicators of Financial Management

KPIs of Financial Management


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