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Financial Management


Best Practice according to ITIL® and ISO 20000



Financial Management is in charge for the economic control of the IT Services:

  • budgeting

  • controlling and cost calculation

  • charging provided services according to contract.


Financial Management is part of Service Strategy.

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Processes of ITSM Financial Management in detail


Process in the ITSM Process Library

Expected process result



IT Financial Organization

Definition of rules and structures for the economic control of IT Service Provision

IT Budgeting

Creation of the budgets for the IT for integration into the overall company's budget and approval as part of the company wide budgeting process

IT Forecast

Monthly forecast to compare the realized results with budget and creation of a projection for the following periods

IT Cost Monitoring

Collection, allocation and monitoring of the costs of IT service delivery

Invoicing for IT Services

Creation and transmission of invoices for the IT service delivery to the customer

IT Profitability Analysis

Analysis of profitability of the IT Services

IT Financial Reporting

Reporting of planned, actual and forecasted costs and revenues of the IT Services and possible improvements of the profitability


Main information flows and interfaces of ITSM Financial Management

Main information flows and interfaces of ITSM Financial Management according to ITIL® and ISO 20000


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(Documents within information flows only visible in our ITSM Process Collections)


Responsible roles of Financial Management

Financial Manager


Performance indicators of Financial Management

KPIs of Financial Management

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