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Service Portfolio Management

 

Best Practice according to ITIL® and ISO 20000

 

Service Portfolio Management according to ITIL® is a periodic process ensuring, that the IT Service Provider provides a mix of IT Services regarding the requirements of the business in an economic manner.

 

Service Portfolio Management is part of Service Strategy

 

Processes of ITSM Service Portfolio Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Preparation for Service Design   Definition and analysis of requirements for new respective modified Services from IT perspective
 
Initiation of Service Design   Triggering of Service Design via Change Management
 
Review and Maintenance of the Service Portfolio   Review and maintenance of the Service Portfolio over the life cycle
 
     

Main information flows and interfaces of ITSM Service Portfolio Management

Main information flows and interfaces of ITSM Service Portfolio Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Portfolio Management

Service Portfolio Manager

 

Performance indicators of Service Portfolio Management

KPIs of Service Portfolio Management

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Last update 2022-10-04