ITSM Wiki - ITIL® Service Portfolio Management

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Service Portfolio Management

Best Practice according to ITIL^® and ISO 20000

Service Portfolio Management according to ITIL^® is a periodic process ensuring, that the IT Service Provider provides a mix of IT Services regarding the requirements of the business in an economic manner.

Service Portfolio Management is part of Service Strategy.

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Processes of ITSM Service Portfolio Management in detail

Process in the ITSM Process Library		Expected process result

Preparation for Service Design		Definition and analysis of requirements for new respective modified Services from IT perspective
Initiation of Service Design		Triggering of Service Design via Change Management
Review and Maintenance of the Service Portfolio		Review and maintenance of the Service Portfolio over the life cycle

Main information flows and interfaces of ITSM Service Portfolio Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Portfolio Management

Service Portfolio Manager

Performance indicators of Service Portfolio Management

KPIs of Service Portfolio Management

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