ITSM Wiki - ITIL® Service Portfolio Management

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Service Portfolio Management

Best Practice according to ITIL^® and ISO 20000

Service Portfolio Management according to ITIL^® is a periodic process ensuring, that the IT Service Provider provides a mix of IT Services regarding the requirements of the business in an economic manner.

Service Portfolio Management is in the classic lifecycle-view part of Service Strategy.

In ITIL^® 4 Service Portfolio Management is part of Service Management Practices - Service Portfolio Management Practice

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Processes of Service Portfolio Management in detail

Process in the ITSM Process Library		Expected process result

Preparation for Service Design		Definition and analysis of requirements for new respective modified Services from IT perspective
Initiation of Service Design		Triggering of Service Design via Change Management
Review and Maintenance of the Service Portfolio		Review and maintenance of the Service Portfolio over the life cycle

Service Portfolio Management Practice in ITIL^®4

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Responsible roles

Service Portfolio Manager

Performance indicators

KPIs of Service Portfolio Management

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