ITSM Wiki - Processes of Service Portfolio Management

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Best Practice ITSM Processes of Service Portfolio Management

 

 

Service Portfolio Management according to ITIL® is a periodic process ensuring, that the IT Service Provider provides a mix of IT Services regarding the requirements of the business in an economic manner.

 

Service Portfolio Management is part of Service Strategy

 

 

Processes of ITSM Service Portfolio Management in detail

 

Process of the ITSM Process Library

 

Expected process result according to ITIL® and ISO 20000

 

 

 

Preparation for Service Design

 

Definition and analysis of requirements for new respective modified Services from IT perspective

 

 

 

Initiation of Service Design

 

Triggering of Service Design via Change Management

 

 

Review and Maintenance of the Service Portfolio

 

Review and maintenance of the Service Portfolio over the life cycle

 

 

Main information flows and interfaces of ITSM Service Portfolio Management

 

Main information flows and interfaces of ITSM Service Portfolio Management according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Service Portfolio Management

 

Service Portfolio Manager

 

 

Performance indicators of Service Portfolio Management

 

KPIs of Service Portfolio Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about the process oriented implementation of Service Strategy (and thus the Service Portfolio Management)

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

If you require detailed support for the implementation of Service Portfolio Management

  • implementation plan

  • implementation guide

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI)

  • checklists for the implementation

  • templates

you will find it in our

 

Click here for more details - ITSM processes of Service Strategy according to ITIL® and ISO 20000

Free excerpt - ITSM processes of Service Strategy according to ITIL® and ISO 20000
  Click here for more details - implement ITSM Service Portfolio Management according to ITIL® and ISO 20000

Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

Please keep me informed in case of updates of the ITSM Archive!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


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Last update 2021-10-25