Best Practice ITSM Processes of Service Portfolio Management

Service Portfolio Management according to ITIL^® is a periodic process ensuring, that the IT Service Provider provides a mix of IT Services regarding the requirements of the business in an economic manner.

Service Portfolio Management is part of ► Service Strategy

Processes of ITSM Service Portfolio Management in detail

Process of the ► ITSM Process Library		Expected process result according to ITIL^® and ISO 20000

Preparation for Service Design		Definition and analysis of requirements for new respective modified Services from IT perspective

Initiation of Service Design		Triggering of Service Design via Change Management

Review and Maintenance of the Service Portfolio		Review and maintenance of the Service Portfolio over the life cycle

Main information flows and interfaces of ITSM Service Portfolio Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Service Portfolio Management

► Service Portfolio Manager

Performance indicators of Service Portfolio Management

► KPIs of Service Portfolio Management

And now - how to realize this?

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All details about the process oriented implementation of Service Strategy (and thus the Service Portfolio Management)

detailed interface diagrams with description of information flows
descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well
checklists for the implementation

you may find in our

If you require detailed support for the implementation of Service Portfolio Management

implementation plan
implementation guide
descriptions of the separate processes with process step details, responsibilities and involved roles (RACI)
checklists for the implementation
templates

you will find it in our

Click here for more details - ITSM processes of Service Strategy according to ITIL® and ISO 20000

Click here for more details - implement ITSM Service Portfolio Management according to ITIL® and ISO 20000

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All customers of the complete package of five ► ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ► ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

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