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.... ITSM Wiki .... |
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You are here: Wiki - Processes - Service Strategy - Business Relationship Management | ||
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Best Practice according to ITIL® and ISO 20000
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Business Relationship Management identifies the requirements and demands of existing IT Service Consumers and potential customers (prospects). These are collected from business perspective and it is ensured that these requirements can be fulfilled by means of respective IT Services in economic manner.
Business Relationship Management is part of Service Strategy |
Processes of ITSM Business Relationship Management in detail
Main information flows and interfaces of ITSM Business Relationship ManagementClick the image for a bigger view in a new window (Documents within information flows only visible in our ITSM Process Collections)
Responsible roles of Business Relationship Management
Performance indicators of Business Relationship ManagementKPIs of Business Relationship Management You want more than
know-how?
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Free access to our ITSM archive! |
All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free! |
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Please also visit our other portals for process-oriented management solutions: Process-oriented tools and process collections of quality management according to ISO 9001 ITIL® is registered trademark of AXELOS Limited. |
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Last update 2023-05-30 |