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Management of IT Service Strategy

 

Best Practice according to ITIL® and ISO 20000

 

Management of IT Service Strategy is a rolling process controlling th definition and implementation of the IT Service Strategy of the IT Service Provider based upon

  • the business strategy of the IT Service Consumers

  • a strategic evaluation of the own Service Portfolio

  • a strategic evaluation of the market surrounding the IT Service Provider.

Furthermore the implementation of the IT Service Strategy is ensured according to the implementation planning.

 

Management of IT Service Strategy is part of Service Strategy

 

Processes of ITSM Management of IT Service Strategy in detail

 

Process in the ITSM Process Library   Expected process result
       
Strategic Assessment of IT Services   Strategic evaluation ot the organization of the IT Service Provider and of the offered IT Services
 
Conception of IT Service Strategy   Definition of the IT Service Strategy and harmonization with the business strategy
 
Implementation of IT Service Strategy   Operational implementation of the IT Service Strategy
     

Main information flows and interfaces of ITSM Management of IT Service Strategy

Main information flows and interfaces of ITSM Management of IT Service Strategy according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Management of IT Service Strategy

Service Strategy Manager

 

Performance indicators of Management of IT Service Strategy

KPIs of Management of IT Service Strategy

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Last update 2022-10-04