ITSM Wiki - ITIL® Management of IT Service Strategy

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Management of IT Service Strategy

Best Practice according to ITIL^® and ISO 20000

Management of IT Service Strategy is a rolling process controlling th definition and implementation of the IT Service Strategy of the IT Service Provider based upon

the business strategy of the IT Service Consumers
a strategic evaluation of the own Service Portfolio
a strategic evaluation of the market surrounding the IT Service Provider.

Furthermore the implementation of the IT Service Strategy is ensured according to the implementation planning.

Management of IT Service Strategy is part of Service Strategy.

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Processes of ITSM Management of IT Service Strategy in detail

Process in the ITSM Process Library		Expected process result

Strategic Assessment of IT Services		Strategic evaluation ot the organization of the IT Service Provider and of the offered IT Services
Conception of IT Service Strategy		Definition of the IT Service Strategy and harmonization with the business strategy
Implementation of IT Service Strategy		Operational implementation of the IT Service Strategy

Main information flows and interfaces of ITSM Management of IT Service Strategy

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Management of IT Service Strategy

Service Strategy Manager

Performance indicators of Management of IT Service Strategy

KPIs of Management of IT Service Strategy

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