ITSM Wiki - ITIL® Management of IT Service Strategy

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Management of IT Service Strategy

Best Practice according to ITIL^® and ISO 20000

Management of IT Service Strategy is a rolling process controlling th definition and implementation of the IT Service Strategy of the IT Service Provider based upon

the business strategy of the IT Service Consumers
a strategic evaluation of the own Service Portfolio
a strategic evaluation of the market surrounding the IT Service Provider.

Furthermore the implementation of the IT Service Strategy is ensured according to the implementation planning.

Management of IT Service Strategy is in the classic lifecycle-view part of Service Strategy.

In ITIL^® 4 Management of IT Service Strategy is part of General Management Practices - Strategy Management Practice

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Processes of Management of IT Service Strategy in detail

Process in the ITSM Process Library		Expected process result

Strategic Assessment of IT Services		Strategic evaluation ot the organization of the IT Service Provider and of the offered IT Services
Conception of IT Service Strategy		Definition of the IT Service Strategy and harmonization with the business strategy
Implementation of IT Service Strategy		Operational implementation of the IT Service Strategy

Strategy Management Practice in ITIL^®4

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Responsible roles

Service Strategy Manager

Performance indicators

KPIs of Management of IT Service Strategy

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