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Service Improvement Best Practice

 

according to ITIL® and ISO 20000

 

Continual Service Improvement cares for the continuous optimization of IT Services in a controlled closed loop regarding

  • lessons learned

  • improvement of efficiency and effectivity

  • increase of profitability

  • increase of customer satisfaction.

    

Click here for more details - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000
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Read our free excerpt - ITSM processes of Continual Service Improvement

Processes of ITSM Continual Service Improvement in detail

 

ITIL® and ISO 20000   ITSM Process Library
       
7 Step Improvement Process   Service Evaluation
    Process Management
    Improvement Management and Reporting
       

Main information flows and interfaces of ITSM Continual Service Improvement

Main information flows and interfaces of ITSM Service Strategy according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Continual Service Improvement

Continual Service Improvement Manager

Process Manager

 

Performance indicators of Continual Service Improvement

KPIs of Service Evaluation

KPIs of Process Management

KPIs of Improvement Management

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Last update 2023-05-30