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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

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Service Improvement Best Practice

 

according to ITIL® and ISO 20000

 

 

Continual Service Improvement cares for the continuous optimization of IT Services in a controlled closed loop regarding

  • lessons learned

  • improvement of efficiency and effectivity

  • increase of profitability

  • increase of customer satisfaction.

 

Reading Access ITSM Service Improvement

 

Permanent reading access Service Improvement

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Reading Access ITSM Process Library

 

Permanent Reading Access to the ITSM Process Library

€ 348.-

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Processes of ITSM Continual Service Improvement in detail

 

ITIL® and ISO 20000

ITSM Process Library

 

 

7 Step Improvement Process

Service Evaluation

Process Management

Improvement Management and Reporting

 

Main information flows and interfaces of ITSM Continual Service Improvement

Main information flows and interfaces of ITSM Service Strategy according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Continual Service Improvement

Continual Service Improvement Manager

Process Manager

 

Performance indicators of Continual Service Improvement

KPIs of Service Evaluation

KPIs of Process Management

KPIs of Improvement Management


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Proceed here in case you only need the know how provided by our best in class process templates

 

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Download our whitepaper ITSM in practice
 

Free access to our ITSM archive!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

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Process-oriented tools and process collections of quality management according to ISO 9001


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Last update 2024-02-08 

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