ITSM Wiki - ITIL® Process Management

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Process Management

Best Practice according to ITIL^® and ISO 20000

Process Management performs regular reviews of the IT processes respective IT relevant processes to detect improvement potentials in terms of process quality, process maturity and economic benefits. Realization is triggered in coordination with Service Evaluation.

Process Management is part of Service Improvement.

Reading Access ITSM Service Improvement

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Reading Access ITSM Process Library

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Processes of ITSM Process Management in detail

Process in the ITSM Process Library		Expected process result

Process Coordination		Coordination of life cycles of IT Service Management Processes and securing friction free integration
Process Controlling		Assessment of IT Service Management Processes by analysis of their performance indicators and deduction of improvement potentials
Process Review		Checking the IT Service Management Processes on regular basis and introduction of necessary activities thereof

Main information flows and interfaces of ITSM Process Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Process Management

Process Manager

Performance indicators of Process Management

KPIs of Process Management

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All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

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Please also visit our other portals for process-oriented management solutions:

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Process-oriented tools and process collections of quality management according to ISO 9001

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