ITSM Wiki - ITIL® Process Management

Home Imprint Business Terms/Data Protection FAQ ITSM Wiki	Our further Tool-Portals

	.... ITSM Wiki ....
You are here: Wiki - Processes - Service Improvement - Process Management

Proceed to: Content ITIL^® 4 Processes Roles Documents KPI

Process Management

Best Practice according to ITIL^® and ISO 20000

Process Management performs regular reviews of the IT processes respective IT relevant processes to detect improvement potentials in terms of process quality, process maturity and economic benefits. Realization is triggered in coordination with Service Evaluation.

Process Management is part of Service Improvement.

Reading Access ITSM Service Improvement

€ 45.-

Reading Access ITSM Process Library

€ 348.-

Processes of ITSM Process Management in detail

Process in the ITSM Process Library		Expected process result

Process Coordination		Coordination of life cycles of IT Service Management Processes and securing friction free integration
Process Controlling		Assessment of IT Service Management Processes by analysis of their performance indicators and deduction of improvement potentials
Process Review		Checking the IT Service Management Processes on regular basis and introduction of necessary activities thereof

Main information flows and interfaces of ITSM Process Management

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Process Management

Process Manager

Performance indicators of Process Management

KPIs of Process Management

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!



Proceed here in case you only need the know how provided by our best in class process templates	Proceed here in case you are prepared to start your own implementation with editable best in class process templates	Proceed here in case you need external support for an efficient and fast ITSM implementation

in SAP Signavio Process Manager

in Software AG Aris

Free access to our ITSM archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting	Last update 2023-11-08
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion. 2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]