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Process Management

 

Best Practice according to ITIL® and ISO 20000

 

Process Management performs regular reviews of the IT processes respective IT relevant processes to detect improvement potentials in terms of process quality, process maturity and economic benefits. Realization is triggered in coordination with Service Evaluation.

 

Process Management is part of Service Improvement

 

Processes of ITSM Process Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Process Coordination   Coordination of life cycles of IT Service Management Processes and securing friction free integration
 
Process Controlling   Assessment of IT Service Management Processes by analysis of their performance indicators and deduction of improvement potentials
 
Process Review   Checking the IT Service Management Processes on regular basis and introduction of necessary activities thereof
 
     

Main information flows and interfaces of ITSM Process Management

Main information flows and interfaces of ITSM Process Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Process Management

Process Manager

 

Performance indicators of Process Management

KPIs of Process Management

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Last update 2023-05-30