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Service Evaluation

 

Best Practice according to ITIL® and ISO 20000

 

Service Evaluation performs regular reviews of the IT Services and the IT Infrastructure Services to detect improvement potentials in terms of  service quality and economic benefits. Realization is triggered.

 

Service Evaluation is part of Service Improvement

 

Processes of ITSM Service Evaluation in detail

 

Process in the ITSM Process Library   Expected process result
       
Service Review   Periodical review of the IT Services for possible economic and customer oriented improvements
 
     

Main information flows and interfaces of ITSM Service Evaluation

Main information flows and interfaces of ITSM Service Evaluation according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Evaluation

Continual Service Improvement Manager

 

Performance indicators of Service Evaluation

KPIs of Service Evaluation

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Last update 2023-05-30