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.... ITSM Wiki .... |
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You are here: Wiki - Processes - Service Improvement - Service Evaluation | ||
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Proceed to: Content ITIL® 4 Processes Roles Documents KPI |
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Best Practice according to ITIL® and ISO 20000
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Service Evaluation performs regular reviews of the IT Services and the IT Infrastructure Services to detect improvement potentials in terms of service quality and economic benefits. Realization is triggered.
Service Evaluation is part of Service Improvement |
Processes of ITSM Service Evaluation in detail
Main information flows and interfaces of ITSM Service EvaluationClick the image for a bigger view in a new window (Documents within information flows only visible in our ITSM Process Collections)
Responsible roles of Service EvaluationContinual Service Improvement Manager
Performance indicators of Service EvaluationYou want more than
know-how?
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Last update 2023-05-30 |