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Improvement Management and Reporting

 

Best Practice according to ITIL® and ISO 20000

 

Improvement Management defines and executes improvement initiatives for IT Services and IT Processes regarding

  • the proposals for service quality improvement from the organisation of the IT Service Provider respective the IT Service Consumers

  • the proposals for process quality improvement from the organisation of the IT Service Provider respective the IT Service Consumers

  • the service reviews

  • the process reviews,

prioritizes them and implements them as far as reasonable and feasible from technical and economical perspective.

 

Improvement Management is part of Service Improvement

 

Processes of ITSM Improvement Management and Reporting in detail

 

Process in the ITSM Process Library   Expected process result
       
Planning of Improvement Activities   Planning of improvement activities regarding their dependencies
 
Management of Improvement Activities   Implementation of initiatives for realization of detected improvement potentials
 
Improvement Reporting   Collective reporting for all improvement initiatives
 
     

Main information flows and interfaces of ITSM Improvement Management and Reporting

Main information flows and interfaces of ITSM Improvement Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Improvement Management and Reporting

Continual Service Improvement Manager

 

Performance indicators of Improvement Management and Reporting

KPIs of Improvement Management

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Last update 2023-05-30