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.... ITSM Wiki .... |
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You are here: Wiki - Processes - Service Improvement - Improvement Management | ||
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Proceed to: Content ITIL® 4 Processes Roles Documents KPI |
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Best Practice according to ITIL® and ISO 20000
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Improvement Management defines and executes improvement initiatives for IT Services and IT Processes regarding
prioritizes them and implements them as far as reasonable and feasible from technical and economical perspective.
Improvement Management is part of Service Improvement |
Processes of ITSM Improvement Management and Reporting in detail
Main information flows and interfaces of ITSM Improvement Management and ReportingClick the image for a bigger view in a new window (Documents within information flows only visible in our ITSM Process Collections)
Responsible roles of Improvement Management and ReportingContinual Service Improvement Manager
Performance indicators of Improvement Management and ReportingKPIs of Improvement Management You want more than
know-how?
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Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)! |
All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free! |
Furthermore all customers of our complete package of five ITSM Process Collections |