ITSM Wiki - ITIL® Service Operation

Home Imprint Terms/Data Protection FAQ ITSM Wiki Affiliate Program	Our further Tool-Portals

	.... ITSM Wiki ....
You are here: Wiki - Processes - Service Operation

Proceed to: Content ITIL^® 4 Processes Value Streams Roles Documents KPI


Service Operation Best Practice
according to ITIL^® and ISO 20000
Service Operation is in charge for the efficient and effective operation of the IT Services ensuring controlled IT operation monitoring of IT Services and IT Infrastructure elimination of incidents elimination of problems user support.		Request your free trial access to Service Operation via Digistore24 here: € 0.- Already convinced? Buy here your permanent reading access to ITSM Service Operation € 85.- You want the complete package? Buy here your permanent reading access to the complete ITSM Process Library with 20% bundle discount € 364.-

Processes of Service Operation in detail

ITIL^® and ISO 20000		ITSM Process Library

Event Management		Event Management
Incident Management		Incident Management
Request Fulfillment		Service Request
Problem Management		Problem Management
Access Management		Access Management
		Operations Control

Main information flows and interfaces of Service Operation

Click the image for a bigger view in a new window

(Documents within information flows only visible in our reading access to the ITSM Process Library)

Responsible roles

IT Operations Manager

Incident Manager

Problem Manager

Access Manager

Performance indicators

KPIs of Event Management

KPIs of Incident Management

KPIs of Problem Management

Register now for free and test the ITSM Process Library without obligation:

in SAP Signavio Process Manager

in Software AG Aris

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 25% commission!

You want more than know-how?

Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!


Proceed here in case you only need the know how provided by our best in class process templates		Proceed here in case you are prepared to start your own implementation with editable best in class process templates		Proceed here in case you need external support for an efficient and fast ITSM implementation

Free access to our ITSM Archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

Please also visit our other portals for process-oriented management solutions

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2025 Dipl.-Ing. Walter Abel Management Consulting	Last update 2025-02-12
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion. 2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]