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.... ITSM Wiki .... |
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You are here: Wiki - Processes - Service Operation - Event Management | ||
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Proceed to: Content ITIL® 4 Processes Roles Documents KPI |
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Best Practice according to ITIL® and ISO 20000
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Event Management monitors the Configuration Items permanently to detect conspicuous system conditions and trigger corrective activities in time if necessary.
Event Management is part of Service Operation |
Processes of ITSM Event Management in detail
Main information flows and interfaces of ITSM Event ManagementClick the image for a bigger view in a new window (Documents within information flows only visible in our ITSM Process Collections)
Responsible roles of Event Management
Performance indicators of Event ManagementYou want more than
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Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)! |
All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free! |
Furthermore all customers of our complete package of five ITSM Process Collections |