ITSM Wiki - ITIL® Event Management

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Event Management

Best Practice according to ITIL^® and ISO 20000

Event Management monitors the Configuration Items permanently to detect conspicuous system conditions and trigger corrective activities in time if necessary.

Event Management is part of Service Operation.

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Processes of ITSM Event Management in detail

Process in the ITSM Process Library		Expected process result

Organization of Event Management		Setup and maintenance of systems and guidelines for event recognition
Event Monitoring		Recognition and filtering of those events that require activities, and introduction of necessary activities thereof
Event Tracking and Closure		Check of activities to events for effectivity and trend analysis

Main information flows and interfaces of ITSM Event Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Event Management

IT Operations Manager

Performance indicators of Event Management

KPIs of Event Management

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