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Event Management

 

Best Practice according to ITIL® and ISO 20000

 

Event Management monitors the Configuration Items permanently to detect conspicuous system conditions and trigger corrective activities in time if necessary.

 

Event Management is part of Service Operation

 

Processes of ITSM Event Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Organization of Event Management   Setup and maintenance of systems and guidelines for event recognition
 
Event Monitoring   Recognition and filtering of those events that require activities, and introduction of necessary activities thereof
 
Event Tracking and Closure   Check of activities to events for effectivity and trend analysis
 
     

Main information flows and interfaces of ITSM Event Management

Main information flows and interfaces of ITSM Event Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Event Management

IT Operations Manager

 

Performance indicators of Event Management

KPIs of Event Management

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Last update 2022-10-04