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Access Management

 

Best Practice according to ITIL® and ISO 20000

 

 

Access Management coordinates the provision of permissions for access to IT Services for authorized users and prohibits unauthorized access coordinated with Security Management.

 

Access Management is in the classic lifecycle-view part of Service Operation.

 

In ITIL® 4 Access Management is part of Service Management Practices - Service Request Management Practice

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Processes of Access Management in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Enlistment and Retirement

Management of IT Infrastructure and IT Service Permissions supply for new employees respective handling of data and shutdown of permissions for IT Services in case of retirement

Management of User Profiles

Definition and maintenance of standardized user profiles for business conforming user roles

User Permission Request

Handling of requests for user permissions of IT Services

Access Management Practice (part of Service Request) in ITIL® 4

Acess Management Practice according to ITIL® 4

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Responsible roles of Access Management

Access Manager

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