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Access Management

Best Practice according to ITIL^® and ISO 20000

Access Management coordinates the provision of permissions for access to IT Services for authorized users and prohibits unauthorized access coordinated with Security Management.

Access Management is part of Service Operation.

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Processes of ITSM Access Management in detail

Process in the ITSM Process Library		Expected process result

Enlistment and Retirement		Management of IT Infrastructure and IT Service Permissions supply for new employees respective handling of data and shutdown of permissions for IT Services in case of retirement
Management of User Profiles		Definition and maintenance of standardized user profiles for business conforming user roles
User Permission Request		Handling of requests for user permissions of IT Services

Main information flows and interfaces of ITSM Access Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Access Management

Access Manager

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