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Access Management

 

Best Practice according to ITIL® and ISO 20000

 

Access Management coordinates the provision of permissions for access to IT Services for authorized users and prohibits unauthorized access coordinated with Security Management.

 

Access Management is part of Service Operation

 

Processes of ITSM Access Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Enlistment and Retirement   Management of IT Infrastructure and IT Service Permissions supply for new employees respective handling of data and shutdown of permissions for IT Services in case of retirement
 
Management of User Profiles   Definition and maintenance of standardized user profiles for business conforming user roles
 
User Permission Request   Handling of requests for user permissions of IT Services
 
     

Main information flows and interfaces of ITSM Access Management

Main information flows and interfaces of ITSM Access Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Access Management

Access Manager

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Last update 2023-05-30