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Operations Control

 

Best Practice according to ITIL® and ISO 20000

 

Operations Control coordinates and controls the whole IT Operation including

  • IT Services

  • IT Infrastructure

  • IT Facilities.

Operations Control is part of Service Operation

 

Processes of ITSM Operations Control in detail

 

Process in the ITSM Process Library   Expected process result
       
IT Operations Management   Monitoring and control of the organization of operation of IT Services, IT Infrastructure and IT Facilities
 
Contingency Activities   Handling of emergency situations
 
     

Main information flows and interfaces of ITSM Operations Control

Main information flows and interfaces of ITSM Operations Control according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Operations Control

IT Operations Manager

IT Facilities Manager

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Last update 2022-10-04