ITSM Wiki - ITIL® Operations Control

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Operations Control

Best Practice according to ITIL^® and ISO 20000

Operations Control coordinates and controls the whole IT Operation including

IT Services
IT Infrastructure
IT Facilities.

Operations Control is in the classic lifecycle-view part of Service Operation.

In ITIL^® 4 Operations Control is part of General Management Practices - Infrastructure- and Platform Management Practice

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Processes of Operations Control in detail

Process in the ITSM Process Library		Expected process result

IT Operations Management		Monitoring and control of the organization of operation of IT Services, IT Infrastructure and IT Facilities
Contingency Activities		Handling of emergency situations

Infrastructure- and Platform Management Practice in ITIL^®4

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Responsible roles

IT Operations Manager

IT Facilities Manager

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