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Service Request

 

Best Practice according to ITIL® and ISO 20000

 

 

Service Request processes perform requests from the IT Service Consumers for miscellaneous supportive issues.

 

Service Request is part of Service Operation.

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Processes of ITSM Service Request in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Service Request

Handling of service requests
 

Backup Recovery

Processing of backup recoveries
 

 

Main information flows and interfaces of ITSM Service Request

Main information flows and interfaces of ITSM Service Request according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Request

Service Request Fulfilment Group

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Last update 2023-09-07 

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