Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

 Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Operation - Service Request
 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
 
Service Request

 

Best Practice according to ITIL® and ISO 20000

 

Service Request processes perform requests from the IT Service Consumers for miscellaneous supportive issues.

 

Event Management is part of Service Operation

 

Processes of ITSM Service Request in detail

 

Process in the ITSM Process Library   Expected process result
       
Service Request   Handling of service requests
 
Backup Recovery   Processing of backup recoveries
 
     

Main information flows and interfaces of ITSM Service Request

Main information flows and interfaces of ITSM Service Request according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Request

Service Request Fulfilment Group

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 
Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

  

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

  

Proceed here in case you need external support for an efficient and fast ITSM implementation

Breaking News
Permanent reading access to the most current ITSM Process Library according to ITIL® 4 (Documents downloadable)

Details and free test here:

Permanent reading access to our ITSM Process Library

 
Download our whitepaper ITSM in practice
 
Free access to our ITSM archive!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!
 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL® is registered trademark of AXELOS Limited.
  © 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting

Last update 2023-05-30