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Service Request

Best Practice according to ITIL^® and ISO 20000

Service Request processes perform requests from the IT Service Consumers for miscellaneous supportive issues.

Service Request is in the classic lifecycle-view part of Service Operation.

In ITIL^® 4 Service Request is part of Service Management Practices - Service Request Management Practice

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Processes of Service Request in detail

Process in the ITSM Process Library		Expected process result

Service Request		Handling of service requests
Backup Recovery		Processing of backup recoveries

Service Request Management Practice in ITIL^®4

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Responsible roles

Service Request Fulfilment Group

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