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Service Request

 

Best Practice according to ITIL® and ISO 20000

 

Service Request processes perform requests from the IT Service Consumers for miscellaneous supportive issues.

 

Event Management is part of Service Operation

 

Processes of ITSM Service Request in detail

 

Process in the ITSM Process Library   Expected process result
       
Service Request   Handling of service requests
 
Backup Recovery   Processing of backup recoveries
 
     

Main information flows and interfaces of ITSM Service Request

Main information flows and interfaces of ITSM Service Request according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Request

Service Request Fulfilment Group


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Last update 2023-05-30