ITSM Wiki - ITIL® Risk Management

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Risk Management

Best Practice according to ITIL^® and ISO 20000

Risk Management in ITSM:

analyzes
valuates
quantifies
monitors

risks from business- and IT perspective regarding their impact to the business processes and thus is a major influencing factor in Service Design.

Risk Management is in the classic lifecycle-view part of Service Design.

In ITIL^® 4 Risk Management is part of General Management Practices - Risk Management Practice

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Processes of Risk Management in detail

Process in the ITSM Process Library		Expected process result

Risk Analysis from Business Perspective		Analysis of criticality (especially regarding value add and time response) of the business processes that are supported by the IT Services
Risk Analysis from IT Perspective		Analysis of criticality from the perspective of the IT Organization (technology and human resources)
Risk Prevention Activities		Activities against detected risks including process and responsibilities thereto
Risk Monitoring and Reporting		Management of risk avoiding activities (surveillance, corrective actions) and reporting thereto

Risk Management Practice in ITIL^®4

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Responsible roles

Risk Manager

Performance indicators

KPIs of Risk Management

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