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Risk Management

 

Best Practice according to ITIL® and ISO 20000

 

Risk Management in ITSM:

  • analyzes

  • valuates

  • quantifies

  • monitors

risks from business- and IT perspective regarding their impact to the business processes and thus is a major influencing factor in Service Design.

 

Risk Management is part of Service Design

 

Processes of ITSM Risk Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Risk Analysis from Business Perspective   Analysis of criticality (especially regarding value add and time response) of the business processes that are supported by the IT Services
 
Risk Analysis from IT Perspective   Analysis of criticality from the perspective of the IT Organization (technology and human resources)
 
Risk Prevention Activities   Activities against detected risks including process and responsibilities thereto
 
Risk Monitoring and Reporting   Management of risk avoiding activities (surveillance, corrective actions) and reporting thereto
 
     

Main information flows and interfaces of ITSM Risk Management

Main information flows and interfaces of ITSM Risk Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Risk Management

Risk Manager

 

Performance indicators of Risk Management

KPIs of Risk Management

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Last update 2022-10-04