Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Design - Risk Management

 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
 
Risk Management

 

Best Practice according to ITIL® and ISO 20000

 

Risk Management in ITSM:

  • analyzes

  • valuates

  • quantifies

  • monitors

risks from business- and IT perspective regarding their impact to the business processes and thus is a major influencing factor in Service Design.

 

Risk Management is part of Service Design

 

Processes of ITSM Risk Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Risk Analysis from Business Perspective   Analysis of criticality (especially regarding value add and time response) of the business processes that are supported by the IT Services
 
Risk Analysis from IT Perspective   Analysis of criticality from the perspective of the IT Organization (technology and human resources)
 
Risk Prevention Activities   Activities against detected risks including process and responsibilities thereto
 
Risk Monitoring and Reporting   Management of risk avoiding activities (surveillance, corrective actions) and reporting thereto
 
     

Main information flows and interfaces of ITSM Risk Management

Main information flows and interfaces of ITSM Risk Management according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Risk Management

Risk Manager

 

Performance indicators of Risk Management

KPIs of Risk Management


You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 

Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

 

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

 

Proceed here in case you need external support for an efficient and fast ITSM implementation


 
Download our whitepaper ITSM in practice
 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001


ITIL® is registered trademark of AXELOS Limited.

  © 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting

Last update 2022-10-04