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Service Design Coordination

 

Best Practice according to ITIL® and ISO 20000

 

 

Service Design Coordination controls from superior perspective the efficient and effective design of new respective modified IT Services including:

  • necessary technology

  • accompanying processes

  • control relevant performance indicators and measurement processes.

 

Service Design Coordination is part of Service Design.

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Processes of ITSM Service Design Coordination in detail

 

Process in the ITSM Process Library

Expected process result

 

 

Organization of Service Design Coordination

Coordination and provision of the resources and skills for the design of IT Services based upon a standardized methodology
 

Service Design Planning

Detailed planning of all activities within the phase of Service Design
 

Service Design Monitoring

Coordination of design activities of all processes of Service Design and evaluation whether the new respective modified IT Service can be provided in an economic manner regarding the requirements of the customers
 

Technical and organizational Service Design

Definition how a new respective modified IT Service is provided from IT perspective regarding the IT Infrastructure and the IT Organization
 

Service Design Review

Completeness check of the Service Design Package and formal submitting of the Request for Change for the implementation
 

 

Main information flows and interfaces of ITSM Service Design Coordination

Main information flows and interfaces of ITSM Service Design Coordination according to ITIL® and ISO 20000

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Design Coordination

Service Design Manager


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