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Service Design Coordination

 

Best Practice according to ITIL® and ISO 20000

 

Service Design Coordination controls from superior perspective the efficient and effective design of new respective modified IT Services including:

  • necessary technology

  • accompanying processes

  • control relevant performance indicators and measurement processes.

 

Service Design Coordination is part of Service Design

 

Processes of ITSM Service Design Coordination in detail

 

Process in the ITSM Process Library   Expected process result
       
Organization of Service Design Coordination   Coordination and provision of the resources and skills for the design of IT Services based upon a standardized methodology
 
Service Design Planning   Detailed planning of all activities within the phase of Service Design
 
Service Design Monitoring   Coordination of design activities of all processes of Service Design and evaluation whether the new respective modified IT Service can be provided in an economic manner regarding the requirements of the customers
 
Technical and organizational Service Design   Definition how a new respective modified IT Service is provided from IT perspective regarding the IT Infrastructure and the IT Organization
 
Service Design Review   Completeness check of the Service Design Package and formal submitting of the Request for Change for the implementation
 
     

Main information flows and interfaces of ITSM Service Design Coordination

Main information flows and interfaces of ITSM Service Design Coordination according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Design Coordination

Service Design Manager

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Last update 2023-05-30