ITSM Wiki - ITIL® Service Design Coordination

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Service Design Coordination

Best Practice according to ITIL^® and ISO 20000

Service Design Coordination controls from superior perspective the efficient and effective design of new respective modified IT Services including:

necessary technology
accompanying processes
control relevant performance indicators and measurement processes.

Service Design Coordination is in the classic lifecycle-view part of Service Design.

In ITIL^® 4 Service Design Coordination is part of Service Management Practices - Service Design Management Practice

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Processes of Service Design Coordination in detail

Process in the ITSM Process Library		Expected process result

Organization of Service Design Coordination		Coordination and provision of the resources and skills for the design of IT Services based upon a standardized methodology
Service Design Planning		Detailed planning of all activities within the phase of Service Design
Service Design Monitoring		Coordination of design activities of all processes of Service Design and evaluation whether the new respective modified IT Service can be provided in an economic manner regarding the requirements of the customers
Technical and organizational Service Design		Definition how a new respective modified IT Service is provided from IT perspective regarding the IT Infrastructure and the IT Organization
Service Design Review		Completeness check of the Service Design Package and formal submitting of the Request for Change for the implementation

Service Design Praktik in ITIL^®4

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Responsible roles

Service Design Manager

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