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Information Security Management

 

Best Practice according to ITIL® and ISO 20000

 

Information Security Management ensures the confidentiality, integrity and role based accessibility of the IT Services, their data and infrastructure in the context of a company wide security management of the IT Service Consumers.

 

Security Management is part of Service Design

 

Processes of ITSM Information Security Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Implementation of Security Controls   Definition and implementation of organizational and technical activities to protect the IT Organization (IT Services, IT Infrastructure, data) in respect to availability, privacy and integrity
 
Validation of IT Security   Regular validation of effectiveness of the IT Security activities and -installations
 
Security Relevant Ocurrences   Detection and defense of IT Security violations
 
Security Review and Reporting   Check for risk conformity of the IT Security activities and reporting about IT Security Management
 
     

Main information flows and interfaces of ITSM Information Security Management

Main information flows and interfaces of ITSM Security Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Information Security Management

Information Security Manager

 

Performance indicators of Information Security Management

KPIs of Information Security Management


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Last update 2022-10-04