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Information Security Management

Best Practice according to ITIL^® and ISO 20000

Information Security Management ensures the confidentiality, integrity and role based accessibility of the IT Services, their data and infrastructure in the context of a company wide security management of the IT Service Consumers.

Security Management is part of Service Design.

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Processes of ITSM Information Security Management in detail

Process in the ITSM Process Library		Expected process result

Implementation of Security Controls		Definition and implementation of organizational and technical activities to protect the IT Organization (IT Services, IT Infrastructure, data) in respect to availability, privacy and integrity
Validation of IT Security		Regular validation of effectiveness of the IT Security activities and -installations
Security Relevant Ocurrences		Detection and defense of IT Security violations
Security Review and Reporting		Check for risk conformity of the IT Security activities and reporting about IT Security Management

Main information flows and interfaces of ITSM Information Security Management

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(Documents within information flows only visible in our ITSM Process Collections)

Responsible roles of Information Security Management

Information Security Manager

Performance indicators of Information Security Management

KPIs of Information Security Management

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