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Information Security Management

Best Practice according to ITIL^® and ISO 20000

Information Security Management ensures the confidentiality, integrity and role based accessibility of the IT Services, their data and infrastructure in the context of a company wide security management of the IT Service Consumers.

Security Management is in the classic lifecycle-view part of Service Design.

In ITIL^® 4 Security Management is part of General Management Practices - Information Security Management Practice

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Processes of Information Security Management in detail

Process in the ITSM Process Library		Expected process result

Implementation of Security Controls		Definition and implementation of organizational and technical activities to protect the IT Organization (IT Services, IT Infrastructure, data) in respect to availability, privacy and integrity
Validation of IT Security		Regular validation of effectiveness of the IT Security activities and -installations
Security Relevant Ocurrences		Detection and defense of IT Security violations
Security Review and Reporting		Check for risk conformity of the IT Security activities and reporting about IT Security Management

Information Security Management Practice in ITIL^®4

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Responsible roles

Information Security Manager

Performance indicators

KPIs of Information Security Management

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