Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Design - Supplier Management

 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
Supplier Management


Best Practice according to ITIL® and ISO 20000


Supplier Management ensures the fulfillment of contractual duties by the suppliers based on contracts supporting the business requirements of the IT Service Consumers.


Supplier Management is part of Service Design


Processes of ITSM Supplier Management in detail


Process in the ITSM Process Library   Expected process result
Organization of Supplier Management   Provision of guidelines and standards for procurement of services and products. This contains the definition of the supplier strategy and the preparation of common frame contracts (IT Procurement Guideline). This process is triggered by the IT Strategy Process respective by IT procurement relevant events
Supplier Evaluation   Evaluation and selection of new potential suppliers
Creation of supplier contracts   Negotiation and signing of binding contracts with suppliers. This process is started in case of demand for external services or supplies on a large scale
Requirement Request   Processing, checking and releasing of requirement requests for goods and services
Supplier Selection   For the actual requirement the optimal supplier is defined. If no one exists in the database the supplier evaluation is triggered
Management of the Lifecycle of Supplier Contracts   Review of the relevance of actual supplier contracts and termination of no longer needed contracts
Supplier Review and Reporting   Monitoring of the quality of suppliers, corrective activities and selection of alternative suppliers in case of continued deficiencies

Main information flows and interfaces of ITSM Supplier Management

Main information flows and interfaces of ITSM Supplier Management according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)


Responsible roles of Supplier Management

Supplier Manager


Performance indicators of Supplier Management

KPIs of Supplier Management

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!


Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM

Proceed here in case you only need the know how provided by our best in class process templates


Proceed here in case you are prepared to start your own implementation with editable best in class process templates


Proceed here in case you need external support for an efficient and fast ITSM implementation

Breaking News

Permanent reading access to the most current ITSM Process Library according to ITIL® 4 (Documents downloadable)

Details and free test here:

Permanent reading access to our ITSM Process Library

Download our whitepaper ITSM in practice

Free access to our ITSM archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

Please also visit our other portals for process-oriented management solutions:


Process-oriented tools and process collections of quality management according to ISO 9001

ITIL® is registered trademark of AXELOS Limited.

  © 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting

Last update 2023-05-30