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Supplier Management

 

Best Practice according to ITIL® and ISO 20000

 

Supplier Management ensures the fulfillment of contractual duties by the suppliers based on contracts supporting the business requirements of the IT Service Consumers.

 

Supplier Management is part of Service Design

 

Processes of ITSM Supplier Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Organization of Supplier Management   Provision of guidelines and standards for procurement of services and products. This contains the definition of the supplier strategy and the preparation of common frame contracts (IT Procurement Guideline). This process is triggered by the IT Strategy Process respective by IT procurement relevant events
 
Supplier Evaluation   Evaluation and selection of new potential suppliers
 
Creation of supplier contracts   Negotiation and signing of binding contracts with suppliers. This process is started in case of demand for external services or supplies on a large scale
 
Requirement Request   Processing, checking and releasing of requirement requests for goods and services
 
Supplier Selection   For the actual requirement the optimal supplier is defined. If no one exists in the database the supplier evaluation is triggered
 
Management of the Lifecycle of Supplier Contracts   Review of the relevance of actual supplier contracts and termination of no longer needed contracts
 
Supplier Review and Reporting   Monitoring of the quality of suppliers, corrective activities and selection of alternative suppliers in case of continued deficiencies
 
     

Main information flows and interfaces of ITSM Supplier Management

Main information flows and interfaces of ITSM Supplier Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Supplier Management

Supplier Manager

 

Performance indicators of Supplier Management

KPIs of Supplier Management

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Last update 2023-05-30