Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

 Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Design - Availability Management
 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
 
Availability Management

 

Best Practice according to ITIL® and ISO 20000

 

Availability Management ensures the availability of the IT Services in a way that all components of the IT Services:

  • IT infrastructure

  • IT processes

  • IT resources

support the achievement of agreed availability goals.

 

Availability Management is part of Service Design

 

Processes of ITSM Availability Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Monitoring of Availability   Planning and permanent monitoring of actual availabilities of IT Services and IT Infrastructure and introduction of necessary activities thereof
 
Availability Test   Regular validation of procedures and automatisms for availability, reliability and restart after breakdown
 
Availability Reporting   Information of all requisitioners from other ITSM disciplines about the availability of the IT Services and the IT Infrastructure compared to the agreed service levels
 
     

Main information flows and interfaces of ITSM Availability Management

Main information flows and interfaces of ITSM Availability Management according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Availability Management

Availability Manager

 

Performance indicators of Availability Management

KPIs of Availability Management

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 
Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

  

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

  

Proceed here in case you need external support for an efficient and fast ITSM implementation

Breaking News
Permanent reading access to the most current ITSM Process Library according to ITIL® 4 (Documents downloadable)

Details and free test here:

Permanent reading access to our ITSM Process Library

 
Download our whitepaper ITSM in practice
 
Free access to our ITSM archive!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!
 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL® is registered trademark of AXELOS Limited.
  © 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting

Last update 2023-05-30