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Availability Management

 

Best Practice according to ITIL® and ISO 20000

 

Availability Management ensures the availability of the IT Services in a way that all components of the IT Services:

  • IT infrastructure

  • IT processes

  • IT resources

support the achievement of agreed availability goals.

 

Availability Management is part of Service Design

 

Processes of ITSM Availability Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Monitoring of Availability   Planning and permanent monitoring of actual availabilities of IT Services and IT Infrastructure and introduction of necessary activities thereof
 
Availability Test   Regular validation of procedures and automatisms for availability, reliability and restart after breakdown
 
Availability Reporting   Information of all requisitioners from other ITSM disciplines about the availability of the IT Services and the IT Infrastructure compared to the agreed service levels
 
     

Main information flows and interfaces of ITSM Availability Management

Main information flows and interfaces of ITSM Availability Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Availability Management

Availability Manager

 

Performance indicators of Availability Management

KPIs of Availability Management

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Last update 2022-10-04