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Capacity and Performance Management

 

Best Practice according to ITIL® and ISO 20000

 

Capacity and Performance Management ensures the capacity of the IT Services and the IT Infrastructure in a way that all components of the IT Services:

  • IT Infrastructure

  • IT Processes

  • IT Resources

support the achievement of agreed capacity- and performance goals even regarding future requirements of the IT Service Consumers.

 

Capacity and Performance Management is part of Service Design

 

Processes of ITSM Capacity and Performance Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Capacity Prognosis   Prognosis of the capacity requirements from business perspective and historical data of the IT Services
 
Monitoring of Capacity   Permanent monitoring of service capacities and introduction of necessary activities thereof
 
Capacity Reporting   Information for all requisitioners about the capacity of the IT Services and the IT Infrastructure, their utilization and performance
 
     

Main information flows and interfaces of ITSM Capacity and Performance Management

Main information flows and interfaces of ITSM Capacity Managemen according to ITIL® and ISO 20000t

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Capacity and Performance Management

Capacity Manager

 

Performance indicators of Capacity and Performance Management

KPIs of Capacity and Performance Management

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Last update 2023-05-30