ITSM Wiki - ITIL® Capacity Management

Home Imprint Terms/Data Protection FAQ ITSM Wiki Affiliate Program	Our further Tool-Portals

	.... ITSM Wiki ....
You are here: Wiki - Processes - Service Design - Capacity Management

Proceed to: Content ITIL^® 4 Processes Value Streams Roles Documents KPI

Capacity and Performance Management

Best Practice according to ITIL^® and ISO 20000

Capacity and Performance Management ensures the capacity of the IT Services and the IT Infrastructure in a way that all components of the IT Services:

IT infrastructure
IT processes
IT resources

support the achievement of agreed capacity- and performance goals even regarding future requirements of the IT Service Consumers.

Capacity and Performance Management is in the classic lifecycle-view part of Service Design.

In ITIL^® 4 Capacity and Performance Management is part of Service Management Practices - Capacity and Performance Management Practice

Request your free trial access to Service Design via Digistore24 here:

€ 0.-

Already convinced? Buy here your permanent reading access to ITSM Service Design

€ 125.-

You want the complete package? Buy here your permanent reading access to the complete ITSM Process Library with 20% bundle discount

€ 364.-

Processes of Capacity and Performance Management in detail

Process in the ITSM Process Library		Expected process result

Capacity Prognosis		Prognosis of the capacity requirements from business perspective and historical data of the IT Services
Monitoring of Capacity		Permanent monitoring of service capacities and introduction of necessary activities thereof
Capacity Reporting		Information for all requisitioners about the capacity of the IT Services and the IT Infrastructure, their utilization and performance

Capacity and Performance Management Practice in ITIL^®4

Click the image for a bigger view in a new window

Responsible roles

Capacity Manager

Performance indicators

KPIs of Capacity and Performance Management

Register now for free and test the ITSM Process Library without obligation:

in SAP Signavio Process Manager

in Software AG Aris

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 25% commission!

You want more than know-how?

Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!


Proceed here in case you only need the know how provided by our best in class process templates		Proceed here in case you are prepared to start your own implementation with editable best in class process templates		Proceed here in case you need external support for an efficient and fast ITSM implementation

Free access to our ITSM Archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

Please also visit our other portals for process-oriented management solutions

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2025 Dipl.-Ing. Walter Abel Management Consulting	Last update 2025-02-17
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion. 2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]