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Service Catalogue Management

 

Best Practice according to ITIL® and ISO 20000

 

Service Catalogue Management maintains the Service Catalogue as part of the Service Portfolio visible for the IT Service Consumers. For each IT Service the

  • documentation relevant for the IT Service Consumers

  • actual status

  • mutual responsibilities

is documented.

 

Service Catalogue Management is part of Service Design

 

Processes of ITSM Service Catalogue Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Service Catalogue Management   Maintenance of the Service Portfolio within the Service Catalogue and of the Service Landscape
 
     

Main information flows and interfaces of ITSM Service Catalogue Management

Main information flows and interfaces of ITSM Service Catalogue Management according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Catalogue Management

Service Catalogue Manager

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Last update 2023-05-30