ITSM Wiki - ITIL® Service Catalogue Management

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Service Catalogue Management

Best Practice according to ITIL^® and ISO 20000

Service Catalogue Management maintains the Service Catalogue as part of the Service Portfolio visible for the IT Service Consumers. For each IT- Service the

documentation relevant for the IT Service Consumers
actual status
mutual responsibilities

is documented.

Service Catalogue Management is in the classic lifecycle-view part of Service Design.

In ITIL^® 4 Service Catalogue Management is part of Service Management Practices - Service Catalogue Management Practice

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Processes of Service Catalogue Management in detail

Process in the ITSM Process Library		Expected process result

Service Catalogue Management		Maintenance of the Service Portfolio within the Service Catalogue and of the Service Landscape

Service Catalogue Management Practice in ITIL^®4

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Responsible roles

Service Catalogue Manager

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