Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki

 Our further Tool-Portals Zur deutschen Version wechseln
ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Transition - Change Management
 Proceed to:        Content        ITIL® 4        Processes        Roles        Documents        KPI
 
Change Management

 

Best Practice according to ITIL® and ISO 20000

 

Change Management monitors and controls all changes over their life cycle and assures that

  • all changes achieve their given goals from business- and IT perspective

  • no negative impact occurs to the production environment of the IT Services due to the change.

Change Management is part of Service Transition

 

Processes of ITSM Change Management in detail

 

Process in the ITSM Process Library   Expected process result
       
Organization of Change Management   Definition and maintenance of guidelines and templates for the Change Management
 
Registration and Classification of Changes   Assessment of completeness and initial feasibility of changes and prioritizing
 
Valuation of Changes   Release or denial of changes respective triggering of priority activities for urgent changes
 
Change Planning   Holistic planning of realization of all Changes regarding their interdependencies and available resources
 
Change Review and Reporting   Final review of realized changes in the Post Implementation Review and reporting thereto
 
     

Main information flows and interfaces of ITSM Change Management

Main information flows and interfaces of ITSM Change Management according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Change Management

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

 

Performance indicators of Change Management

KPIs of Change Management

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 
Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

  

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

  

Proceed here in case you need external support for an efficient and fast ITSM implementation
 
Download our whitepaper ITSM in practice
 
Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!
 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.
 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001

ITIL® is registered trademark of AXELOS Limited.
  © 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting

Last update 2022-10-04