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Change Management


Best Practice according to ITIL® and ISO 20000


Change Management monitors and controls all changes over their life cycle and assures that

  • all changes achieve their given goals from business- and IT perspective

  • no negative impact occurs to the production environment of the IT Services due to the change.

Change Management is part of Service Transition


Processes of ITSM Change Management in detail


Process in the ITSM Process Library   Expected process result
Organization of Change Management   Definition and maintenance of guidelines and templates for the Change Management
Registration and Classification of Changes   Assessment of completeness and initial feasibility of changes and prioritizing
Valuation of Changes   Release or denial of changes respective triggering of priority activities for urgent changes
Change Planning   Holistic planning of realization of all Changes regarding their interdependencies and available resources
Change Review and Reporting   Final review of realized changes in the Post Implementation Review and reporting thereto

Main information flows and interfaces of ITSM Change Management

Main information flows and interfaces of ITSM Change Management according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)


Responsible roles of Change Management

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board


Performance indicators of Change Management

KPIs of Change Management

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Last update 2022-10-04