Processes of Service Management according to ITIL® and ISO 20000 from practice for immediate implementation

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ITSMprocesses.COM - Ihr Portal für ITSM Prozesse und Tools

Dipl.-Ing. Walter Abel Management Consulting

.... your portal for ITSM processes and tools ....

  ITSM Process Templates        ITSM Implementation Kits        Academic Initiative

 

114 multiply proven processes of IT Service Management (according to ITIL® and ISO 20000) as immediately implementable process templates for instant download

 

Neuer Bonus für Kunden des Gesamtpaketes

 

including an everlasting access to our ITSM Archive for free and update to the new release (due to ITIL® 4) for purchase dates for the complete process sets from October 15th 2018 on, also for free as soon as available

 

Read here what you can expect from the new ITIL® 4!

 

The new enhanced ITSM Process Library for the Signavio Process Manager

 

Early Bird Subscription for the new enhanced ITSM Process Library for the Signavio Process Manager!

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our detailed process descriptions like already more than 700 successful others too:

 


Our most superb feedback:

 

I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution

(T. Evers, Humana Insurance, USA).


 

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

click the symbols below and implement the required processes with reduced investment in external consulting

 

 

Click here for more details - ITSM processes of Service Strategy according to ITIL® and ISO 20000

Click here for more details - ITSM processes of Service Design according to ITIL® and ISO 20000

Click here for more details - ITSM processes of Service Transition according to ITIL® and ISO 20000

Click here for more details - ITSM processes of Service Operation according to ITIL® and ISO 20000

Click here for more details - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000

 

223 pages

 

21 process templates

6 interface diagrams

5 RACI - matrices

14 checklists

 

PDF - format

 

€ 60.-

 

Read our free excerpt - ITIL® 2011 processes of Service Strategy

 

 

412 pages

 

35 process templates

10 interface diagrams

9 RACI - matrices

21 checklists

 

PDF - format

 

€ 100.-

 

Read our free excerpt - ITIL® 2011 processes of Service Design

 

 

337 pages

 

27 process templates

10 interface diagrams

9 RACI - matrices

21 checklists

 

PDF - format

 

€ 85.-

 

Read our free excerpt - ITIL® 2011 processes of Service Transition

 

 

283 pages

 

24 process templates

7 interface diagrams

6 RACI - matrices

21 checklists

 

PDF - format

 

€ 70.-

 

Read our free excerpt - ITIL® 2011 processes of Service Operation

 

 

128 pages

 

7 process templates

4 interface diagrams

3 RACI - matrices

16 checklists

 

PDF - format

 

€ 35.-

 

Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement

 

 

 Jetzt kaufen

 

Jetzt kaufen

 

Jetzt kaufen

 

Jetzt kaufen

 

 Jetzt kaufen

 

Saving hint: complete package (all 5 process collections) with 20% price advantage

 

€ 280.-

 

Jetzt kaufen

 


Neuer Bonus für Kunden des Gesamtpaketes

 

Free access to our ITSM Archive and free update to the new release (due to ITIL® 4, as soon as available) for purchase dates of the complete process sets from October 15th on!

 

All customers of the complete package will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Visit our ITSM Archive!

 

Bitte informieren Sie mich bei Updates des ITSM Archives!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


What you will get with our set of process templates for IT Service Management (according to ITIL® and ISO 20000):

 

Per ITSM discipline

(strategy, design, transition, operation, continual improvement)

 

Per process

 

 

  • Process index of the respective ITSM discipline

  • Interface diagrams

  • Main information flows

  • Supplemental checklists for the implementation

  • Process designation

  • Process goal

  • Process responsible

  • Involved roles (RACI) including role descriptions

  • Process flow in BPMN 2.0

  • Detail description of the process steps

  • Involved IT systems


 

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.


Our process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service Management in the leading process management system Signavio Process Manager notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards'-perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


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Last update 2019-07-05_

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