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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM processes and tools .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative
 

Multiply proven processes of IT Service Management

 

according to ITIL® and ISO 20000

 

as immediately implementable process templates for instant download

save up to 80% of costs and time in defining the processes (according to customer feedback)


ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

click the symbols below and implement the required processes with reduced investment in external consulting

(don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!)

 

Click here for more details - ITSM processes of Service Strategy according to ITIL® and ISO 20000 Click here for more details - ITSM processes of Service Design according to ITIL® and ISO 20000 Click here for more details - ITSM processes of Service Transition according to ITIL® and ISO 20000 Click here for more details - ITSM processes of Service Operation according to ITIL® and ISO 20000 Click here for more details - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000

 

223 pages

 

21 process templates

6 interface diagrams

5 RACI-matrices

14 checklists

 

PDF-format

english

 

€ 60.-

 

Read our free excerpt - ITSM processes of Service Strategy

 

 

412 pages

 

35 process templates

10 interface diagrams

9 RACI-matrices

21 checklists

 

PDF-format

english

 

€ 100.-

 

Read our free excerpt - ITSM processes of Service Design

 

 

337 pages

 

27 process templates

10 interface diagrams

9 RACI-matrices

21 checklists

 

PDF-format

english

 

€ 85.-

 

Read our free excerpt - ITSM processes of Service Transition

 

 

283 pages

 

24 process templates

7 interface diagrams

6 RACI-matrices

21 checklists

 

PDF-format

english

 

€ 70.-

 

Read our free excerpt - ITSM processes of Service Operation

 

 

128 pages

 

7 process templates

4 interface diagrams

3 RACI-matrices

16 checklists

 

PDF-format

english

 

€ 35.-

 

Read our free excerpt - ITSM processes of Continual Service Improvement

 

Jetzt kaufen   Jetzt kaufen Jetzt kaufen   Jetzt kaufen   Jetzt kaufen
         

Saving hint: complete package (all 5 process collections) with 20% price advantage

€ 280.-

 

Jetzt kaufen


 

Detaillierte Rollenbeschreibungen für die Gestaltung Ihrer ITSM-Organisation bzw. für Stellenausschreibungen

 

Glossary of ITSM roles according to ISO 20000 und ITIL®4
 
Jetzt kaufen

123 pages

 

55 roles

 

PDF-format

english

 

€ 49.-

 

Kostenlose Leseprobe - ITIL® 2011 Prozesse der Service Strategy

 


Our most superb feedback:

 

I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution.

(T. Evers, Humana Insurance, USA)


What you will get with our set of process templates for IT Service Management (according to ITIL® and ISO 20000):

  

Per ITSM Discipline

(strategy, design, transition, operation, continual improvement)

 

Per process

 

 

  • Process index of the respective ITSM discipline

  • Interface diagrams

  • Main information flows

  • Supplemental checklists for the implementation

  • Process designation

  • Process goal

  • Process responsible

  • Involved roles (RACI) including role descriptions

  • Process flow in BPMN 2.0

  • Detail description of the process steps

  • Involved IT systems


All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.


You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!

 

The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

 

Proceed here in case you need external support for an efficient and fast ITSM implementation


 
Download our whitepaper ITSM in practice
 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
Visit our ITSM Archive!

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Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 30% commission!


Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001


Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


ITIL® is registered trademark of AXELOS Limited.

  © 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting

Last update 2022-11-23 

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