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Best Practices for IT Service Management

 

according to ITIL® and ISO 20000

 

The Wiki of IT Service Management, ITIL® and ISO 20000

 

This ITSM Wiki provides the essential information about the IT Service Management Best Practices, the methodology of maintaining the life cycle of IT services and the new service value system.

 

The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven ITSM Process Library based on the Signavio Process Manager, ARIS from Software AG or as XML for compatible systems.

 

 

The Content of the ITSM Wiki

What came with ITIL® 4?

  

The important changes in ITIL® 4 compared to ITIL® 2011

All processes of ITSM

  

A complete description of all processes of ITSM

All roles of ITSM

  

Explanation of roles ITSM including responsibilities and tasks

All documents of ITSM

  

Glossary of documents in ITSM including their contents

Key Performance Indicators for ITSM

  

Proposals for Key Performance Indicators for the processes of ITSM
     

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Your portal for ITSM processes and tools   The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you only need the know how provided by our best in class process templates

  

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

  

Proceed here in case you need external support for an efficient and fast ITSM implementation
 
Download our whitepaper ITSM in practice
 
Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!
 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
Visit our ITSM Archive!
 

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Last update 2022-10-16