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55 roles of IT Service Management

according to ITIL^® and ISO 20000

for instant download

ITIL^® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

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Click here for our free excerpt - ITSM roles of IT Service Management according to ITIL® 4 and ISO 20000

123 pages

55 roles

PDF-format

english

€ 49.-

Easily implement your IT Service Management organization (according to ITIL^® 4 and ISO 20000) and advertize for jobs:

The novelties within ITIL^® 4

Roles in detail

1st Level Support

2nd Level Support

3rd Level Support

Application Manager

Availability Manager

Business Analyst

Business Controller

Business Relationship Manager

Capacity Manager

Change Advisory Board

Change Manager

Change Owner

CIO

Compliance Manager

Continual Service Improvement Manager

Control Responsible

Demand Carrier

Document Owner

Emergency Change Advisory Board

Enterprise Architect

Financial Manager

Identity and Access Manager

Incident Manager

Information Security Manager

IT Controller

IT Facilities Manager

IT Operations Manager

IT Operator

IT Service Continuity Manager

IT Service Consumer

IT Steering Committee

Knowledge Manager

Problem Manager

Process Manager

Process Owner

Project Manager

Project Owner

Release Manager

Risk Manager

Risk Responsible

Service Asset and Configuration Manager

Service Catalogue Manager

Service Design Manager

Service Desk

Service Level Manager

Service Owner

Service Portfolio Manager

Service Strategy Manager

Service Transition Manager

Solution Architect

Solution Developer

Supplier Manager

Technical Architect

Test Manager

User

The following role descriptions can also be ordered separately (€ 4.99) and in editable Word format (.docx) for adaptation to the documentation style of your ITSM system:

Role Description	German	English
1st Level Support
2nd Level Support
3rd Level Support
Application Manager
Availability Manager
Business Relationship Manager
Capacity Manager
Change Manager
Change Owner
Chief Information Officer
Compliance Manager
Continual Service Improvement Manager
Control Responsible
Enterprise Architect
Financial Manager
Identity and Access Manager
Incident Manager
Information Security Manager
IT Controller
IT Facilities Manager
IT Operations Manager
IT Operator
IT Service Continuity Manager
Knowledge Manager
Problem Manager
Process Manager
Process Owner
Project Manager
Project Owner
Release Manager
Risk Manager
Risk Responsible
Service Asset and Configuration Manager
Service Catalogue Manager
Service Design Manager
Service Desk
Service Level Manager
Service Owner
Service Portfolio Manager
Service Strategy Manager
Service Transition Manager
Solution Architect
Solution Developer
Supplier Manager
Technical Architect
Test Manager

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Free access to our ITSM Archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL^® 4), as soon as available.

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Please also visit our other portals for process-oriented management solutions:

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Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL^® and ISO 20000) which

saves the awful evaluation of necessary processes in the beginning of an ITSM project
provides a check for completeness for the planned ITSM process model
shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

ITIL^® is registered trademark of AXELOS Limited.

© 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting	Last update 2023-11-08
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55 roles of IT Service Management

for instant download

ITSM process sets