Processes of Continual Service Improvement according to ITIL® 4 and ISO 20000 from practice for immediate implementation

 Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki        Google

Zur deutschen Version wechseln          Change to english version 

ITSMprocesses.COM - Ihr Portal für ITSM Prozesse und Tools

Dipl.-Ing. Walter Abel Management Consulting

.... Process Collection Service Improvement ....

  ITSM Process Sets        ITSM Process Library        ITSM Implementation Kits        Academic Initiative

 

7 multiply proven processes of Continual Service Improvement (according to ITIL® and ISO 20000) as immediately implementable process templates for instant download

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our detailed process descriptions like already more than 700 successful others too:

 


Our most superb feedback:

 

I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution

(T. Evers, Humana Insurance, USA).


 

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

Click here for our free excerpt - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000

 

128 pages

 

7 process templates

4 interface diagrams

3 RACI - matrices

16 checklists

 

PDF - format

 

€ 35.-

 

Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement

  

 Jetzt kaufen


Saving hint: complete package (all 5 process collection) with 20% price advantage

 

€ 280.-

 

Neuer Bonus für Kunden des Gesamtpaketes

 

inkluding everlasting access to our ITSM Archive for free

 

Visit our ITSM Archive!

 Jetzt kaufen


Other ITSM process collection

 

Service Strategy

Service Design

Service Transition

Service Operation

Implement the required processes of Continual Service Improvement (according to ITIL® and ISO 20000) with reduced investment in external consulting:

 

1      Content

2      The novelties within ITIL® V3 revision 2011

3      Service Lifecycle

4      Continual Service Improvement

  4.1       Process Overview

  4.2       Interfaces of Continual Service Improvement

  4.3       Processes within Continual Service Improvement

    4.3.1        Service Evaluation

      4.3.1.1        Interfaces of Service Evaluation

      4.3.1.2        Service Review

    4.3.2        Process Management

      4.3.2.1        Interfaces of Process Management

      4.3.2.2        Process Coordination

      4.3.2.3        Process Controlling

      4.3.2.4        Process Review

    4.3.3        Improvement Management and Reporting

      4.3.3.1        Interfaces of Improvement Management and Reporting

      4.3.3.2        Planning of Improvement Activities

      4.3.3.3        Management of Improvement Activities

      4.3.3.4        Improvement Reporting

5      Glossary

  5.1       Process Documents in Continual Service Improvement

  5.2       Involved Organizational Units in Continual Service Improvement

  5.3       Involved Roles in Continual Service Improvement

  5.4       Involved IT Systems in Continual Service Improvement

6      Responsibility Assignment Matrices (RACI)

  6.1       Responsibility Assignment Matrix for Service Evaluation

  6.2       Responsibility Assignment Matrix for Process Management

  6.3       Responsibility Assignment Matrix for Improvement Management

7      Checklists for Continual Service Improvement

  7.1       Checklist Request for Change

  7.2       Checklist Incident Record

  7.3       Checklist Incident Reporting

  7.4       Checklist Capacity Reporting

  7.5       Checklist Operational Level Agreement

  7.6       Checklist Continual Service Improvement Register

  7.7       Checklist Service Level Requirement

  7.8       Checklist Service Level Agreement

  7.9       Checklist Service Level Report

  7.10     Checklist Service Catalogue

  7.11     Checklist Service Portfolio

  7.12     Checklist Service Design Package

  7.13     Checklist Service Specification

  7.14     Checklist Availability Reporting

  7.15     Checklist Underpinning Contract

  7.16     Checklist Problem Record


 

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.


Become an affiliate!

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Simply click on the button above, register and earn 30% commission!


Our process sets are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service Management in the leading process management system Signavio Process Manager notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards'-perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


ITIL® is registered trademark of AXELOS Limited.

_© 2006 - 2019 Dipl.-Ing. Walter Abel Management Consulting

Last update 2019-10-29_

Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion.
2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]