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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Process Library .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative
 

Processes of Portfolio Management

 

according to ITIL® and ISO 20000

 

Editable processes for Signavio Process Manager


ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

Don't reinvent the wheel - if you save even a few days of your ITSM implementation, the purchase has already paid off!

 


 

3 processes

1 interface diagram

tenderable roles

RACI-matrices

  


Versions & Prices

 

One language English

€ 129.-

 

Depending on the language setup of your Signavio workspace please select:

 

british english

 

Jetzt kaufen

 

american english

 

Jetzt kaufen

 

Multi-language english-german, leading language english

€ 189.-

 

Depending on the language setup of your Signavio workspace please select:

 

british english-german

 

Jetzt kaufen

 

american english-german

 

Jetzt kaufen

 

Download license terms for the ITSM Process Library:

Terms of Use for the ITSM Process Library


Language versions with German as leading language

 

Implement the required processes of ITSM Portfolio Management for the Signavio Process Manager (according to ITIL® and ISO 20000) with reduced investment in external consulting:

 

Content:

  • Portfolio Management Practice Interfaces

  • Preparation for Service Design

  • Initiation of Service Design

  • Review and Maintenance of the Service Portfolio

The ITSM Process Group Portfolio Management is a subset of our multiply proven ITSM Process Library for the Signavio Process Manager. This should make these editable processes available to all those who do not need the entire ITSM Process Library.

 

Each installation package contains the respective Signavio archive for import into the Signavio Process Manager and the corresponding installation instructions.


Our most superb feedback:

 

Abel - ITIL® / ISO 20000 understandable, clear, practical - own experience as a customer - really good - just Abel.
(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH)


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Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.


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The process model of ITSM in BPMN 2.0   Our consulting support for ITSM
 

Proceed here in case you are prepared to start your own implementation with editable best in class process templates

 

Proceed here in case you need external support for an efficient and fast ITSM implementation


 
Download our whitepaper ITSM in practice
 

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Please also visit our other portals for process-oriented management solutions:

TQM-Portal

Process-oriented tools and process collections of quality management according to ISO 9001


Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service ManagementIt contains the processes of IT Service Management in the leading process management systemsin the leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


ITIL® is registered trademark of AXELOS Limited.

  © 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting

Last update 2022-09-07 

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