.... the most frequent questions ....
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FAQ - the most frequently asked questions (and their answers)
Who resides behind ITSMprocesses.COM?
ITSMprocesses.COM is a service of ► Dipl.-Ing. Walter Abel Management Consulting, Karl Czerny - Gasse 2/2/32, 1200 Vienna, with focus on IT Service Management. Here we offer 20 years of experience in conception and implementation of IT Service Management systems in various industries and sizes of enterprises as tools for self - help.
What is the origin of the offered processes and tools here?
Processes and tools offered at ITSMprocesses.COM have been developed solely by ► Dipl.-Ing. Walter Abel Management Consulting from the experience of numerous implemented projects. No partner- or third party products are offered. It is confirmed by the British Cabinet Office that we do not violate any of their property rights.
If i buy process manuals or other tools from ITSMprocesses.COM - what am i entitled to do with them?
All available content from ITSMprocesses.COM is for company internal respective private use of the vendee only. Hence you are entitled to copy and transfer it only for that purpose. In any case prohibited is:
Are the processes and tool presented here ITIL® and ISO 20000 - conforming?
All processes and tools presented here are conforming the ITIL® 2011 and ISO 20000 standard. Within the separate processes the relevance for
is documented separately.
A lot of our major customers accomplished ISO 20000 certification by using these process templates.
Whats about the everlasting access to the ITSM Archive?
We are permanently enhancing our ITIL® 2011 Process Library with new templates, checklists, job descriptions and suggestions for KPIs. To ensure that all our customers buying the complete package of ITIL® 2011 process collections always have all actual documents independent from the date of purchase we provide them an everlasting access to our ITSM Archive totally free of charge. The only prerequisite is the purchase of all 5 ITIL® 2011 process collections.
What is the Academic Initiative?
We offer special conditions for our ITSM process collections for academic purposes. Please contact us via the the email address at the bottom of this page.
How to purchase?
All purchasing transactions on ITSMprocesses.COM are processed via Digistore24 as secured and encrypted transaction. After acknowledgement of the purchase the buyer is guided to a download site according to his/her order via Digistore24, where he/she may download his/her purchased product. Furthermore the buyer is provided an official tax deductible invoice according to his/her order via Digistore24.
What happens if the download failed?
In any case of download failure please send an email to
we are prepared to serve you immediately.
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Last update 2019-01-05_