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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM process set .... 

 Process Templates        ITSM Process Library        Implementation Kits        Rolle Descriptions        Academic Initiative

37 multiply proven processes of Service Transition


according to ITIL® and ISO 20000


as immediately implementable process templates for instant download

ITIL® and ISO 2000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


The ebook presents the processes according to the status ITIL® 2011. Due to the maintenance effort, the process templates from ITIL® 4 are only available permanently current in the online version.


Here you may find the permanently current online-version according to ITIL® 4.

ITSM Processes of Service Transition


Click here for our free excerpt - ITSM processes of Service Transition according to ITIL® and ISO 20000

412 pages


27 process templates

10 interface diagrams

9 RACI-matrices

21 checklists





€ 85.-


Read our free excerpt - ITIL® 2011 processes of Service Transition


 Jetzt kaufen

Other ITSM process sets


Service Strategy

Service Design

Service Operation

Service Improvement

Saving hint ITSM-Bundle:


Complete package (all 5 process collections) with 20% price advantage


€ 280.-


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Implement the required processes of Service Transition (according to ITIL® and ISO 20000) with reduced investment in external consulting:


1      Content

2      The novelties within ITIL® V3 revision 2011

3      Service Lifecycle

4      Service Transition

  4.1       Process Overview

  4.2       Interfaces of Service Transition

  4.3       Processes within Service Transition

    4.3.1        Transition Planning und Support        Interfaces of Transition Planning and Support        Project Setup        Projekt Planning        Projekt Execution and Controlling        Transition Reporting

    4.3.2        Change Management        Interfaces of Change Management        Organisation of Change Management        Registration and Classification of Changes        Valuation of Changes        Change Planning        Change Review and Reporting

    4.3.3        Change Evaluation        Interfaces of Change Evaluation        Change Evaluation prior to Planning        Change Evaluation prior to Realization        Change Evaluation prior to Rollout        Change Evaluation after Rollout

    4.3.4        Release and Deployment Management        Interfaces of Release and Deployment Management        Organization of Release and Deployment Management        Release - Setup        Rollout of Releases        Startup Support and Closing of Releases        Minor Releases

    4.3.5        Service Validation and Test        Interfaces of Service Validation and Test        Definition of Test Procedures        Component Tests        Integration Tests        Acceptance Tests

    4.3.6        Service Asset and Configuration Management        Interfaces of Service Asset and Configuration Management        Organization of Service Asset and Configuration Management        Configuration Management Audit and Reporting

    4.3.7        Application Development and Customizing        Interfaces of Application Development and Customizing        Application Development and Customizing

    4.3.8        End of Life for IT Services        Interfaces of End of Life for IT Services        End of Life for IT Services

    4.3.9        Knowledge Management        Interfaces of Knowledge Management        Knowledge Management

5      Glossary

  5.1       Process Documents in Service Transition

  5.2       Involved Organizational Units in Service Transition

  5.3       Involved Roles in Service Transition

  5.4       Involved IT Systems in Service Transition

6      Responsibility Assignment Matrices (RACI)

  6.1       Responsibility Assignment Matrix Transition Planning and Support

  6.2       Responsibility Assignment Matrix Change Management

  6.3       Responsibility Assignment Matrix Change Evaluation

  6.4       Responsibility Assignment Matrix Release and Deployment Management

  6.5       Responsibility Assignment Matrix Service Validation and Test

  6.6       Responsibility Assignment Matrix Service Asset and Configuration Management

  6.7       Responsibility Assignment Matrix Application Development and Customizing

  6.8       Responsibility Assignment Matrix End of Life for IT Services

  6.9       Responsibility Assignment Matrix Knowledge Management

7      Checklists for die Service Transition

  7.1       Checklist Request for Change

  7.2       Checklist Change Classification

  7.3       Checklist Change Planning

  7.4       Checklist Change Advisory Board Agenda

  7.5       Checklist Post Implementation Review

  7.6       Checklist Incident Reporting

  7.7       Checklist Capacity Reporting

  7.8       Checklist Operational Level Agreement

  7.9       Checklist Continual Service Improvement Register

  7.10     Checklist Service Level Requirement

  7.11     Checklist Service Level Agreement

  7.12     Checklist Service Level Report

  7.13     Checklist Service Catalogue

  7.14     Checklist Service Portfolio

  7.15     Checklist Service Design Package

  7.16     Checklist Service Specification

  7.17     Checklist Availability Reporting

  7.18     Checklist Underpinning Contract

  7.19     Checklist Problem Record

  7.20     Checklist Release Plan

  7.21     Checklist Configuration Management System Audit

Our most superb feedback:


I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution.

(T. Evers, Humana Insurance, USA)

What you will get with our set of process templates for IT Service Management (according to ITIL® and ISO 20000):


Per ITSM Discipline

(strategy, design, transition, operation, continual improvement)


Per process



  • Process index of the respective ITSM discipline

  • Interface diagrams

  • Main information flows

  • Supplemental checklists for the implementation

  • Process designation

  • Process goal

  • Process responsible

  • Involved roles (RACI) including role descriptions

  • Process flow in BPMN 2.0

  • Detail description of the process steps

  • Involved IT systems

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the

Business Terms of the ITSM Portal.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates are supplied with a 60 day money back guarantee.

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The process model of ITSM in BPMN 2.0   Our consulting support for ITSM

Proceed here in case you are prepared to start your own implementation with editable best in class process templates


Proceed here in case you need external support for an efficient and fast ITSM implementation

Download our whitepaper ITSM in practice

Free access to our ITSM archive!

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

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Process-oriented tools and process collections of quality management according to ISO 9001

Our ITSM process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service Management in the leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).


These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards' perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.

ITIL® is registered trademark of AXELOS Limited.

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Last update 2023-11-08 

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