Processes of Service Transition according to ITIL® 4 and ISO 20000 from practice for immediate implementation

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.... Process Collection Service Transition ....

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27 multiply proven processes of Service Transition (according to ITIL® and ISO 20000) as immediately implementable process templates for instant download

 

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337 pages

 

27 process templates

10 interface diagrams

9 RACI - matrices

21 checklists

 

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Implement the required processes of Service Transition (according to ITIL® and ISO 20000) with reduced investment in external consulting:

 

1      Content

2      The novelties within ITIL® V3 revision 2011

3      Service Lifecycle

4      Service Transition

  4.1       Process Overview

  4.2       Interfaces of Service Transition

  4.3       Processes within Service Transition

    4.3.1        Transition Planning und Support

      4.3.1.1        Interfaces of Transition Planning and Support

      4.3.1.2        Project Setup

      4.3.1.3        Projekt Planning

      4.3.1.4        Projekt Execution and Controlling

      4.3.1.5        Transition Reporting

    4.3.2        Change Management

      4.3.2.1        Interfaces of Change Management

      4.3.2.2        Organisation of Change Management

      4.3.2.3        Registration and Classification of Changes

      4.3.2.4        Valuation of Changes

      4.3.2.5        Change Planning

      4.3.2.6        Change Review and Reporting

    4.3.3        Change Evaluation

      4.3.3.1        Interfaces of Change Evaluation

      4.3.3.2        Change Evaluation prior to Planning

      4.3.3.3        Change Evaluation prior to Realization

      4.3.3.4        Change Evaluation prior to Rollout

      4.3.3.5        Change Evaluation after Rollout

    4.3.4        Release and Deployment Management

      4.3.4.1        Interfaces of Release and Deployment Management

      4.3.4.2        Organization of Release and Deployment Management

      4.3.4.3        Release - Setup

      4.3.4.4        Rollout of Releases

      4.3.4.5        Startup Support and Closing of Releases

      4.3.4.6        Minor Releases

    4.3.5        Service Validation and Test

      4.3.5.1        Interfaces of Service Validation and Test

      4.3.5.2        Definition of Test Procedures

      4.3.5.3        Component Tests

      4.3.5.4        Integration Tests

      4.3.5.5        Acceptance Tests

    4.3.6        Service Asset and Configuration Management

      4.3.6.1        Interfaces of Service Asset and Configuration Management

      4.3.6.2        Organization of Service Asset and Configuration Management

      4.3.6.3        Configuration Management Audit and Reporting

    4.3.7        Application Development and Customizing

      4.3.7.1        Interfaces of Application Development and Customizing

      4.3.7.2        Application Development and Customizing

    4.3.8        End of Life for IT Services

      4.3.8.1        Interfaces of End of Life for IT Services

      4.3.8.2        End of Life for IT Services

    4.3.9        Knowledge Management

      4.3.9.1        Interfaces of Knowledge Management

      4.3.9.2        Knowledge Management

5      Glossary

  5.1       Process Documents in Service Transition

  5.2       Involved Organizational Units in Service Transition

  5.3       Involved Roles in Service Transition

  5.4       Involved IT Systems in Service Transition

6      Responsibility Assignment Matrices (RACI)

  6.1       Responsibility Assignment Matrix Transition Planning and Support

  6.2       Responsibility Assignment Matrix Change Management

  6.3       Responsibility Assignment Matrix Change Evaluation

  6.4       Responsibility Assignment Matrix Release and Deployment Management

  6.5       Responsibility Assignment Matrix Service Validation and Test

  6.6       Responsibility Assignment Matrix Service Asset and Configuration Management

  6.7       Responsibility Assignment Matrix Application Development and Customizing

  6.8       Responsibility Assignment Matrix End of Life for IT Services

  6.9       Responsibility Assignment Matrix Knowledge Management

7      Checklists for die Service Transition

  7.1       Checklist Request for Change

  7.2       Checklist Change Classification

  7.3       Checklist Change Planning

  7.4       Checklist Change Advisory Board Agenda

  7.5       Checklist Post Implementation Review

  7.6       Checklist Incident Reporting

  7.7       Checklist Capacity Reporting

  7.8       Checklist Operational Level Agreement

  7.9       Checklist Continual Service Improvement Register

  7.10     Checklist Service Level Requirement

  7.11     Checklist Service Level Agreement

  7.12     Checklist Service Level Report

  7.13     Checklist Service Catalogue

  7.14     Checklist Service Portfolio

  7.15     Checklist Service Design Package

  7.16     Checklist Service Specification

  7.17     Checklist Availability Reporting

  7.18     Checklist Underpinning Contract

  7.19     Checklist Problem Record

  7.20     Checklist Release Plan

  7.21     Checklist Configuration Management System Audit


 

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Our process collections are based upon the well known ITSM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of IT Service Management in the leading process management system Signavio Process Manager notated in BPMN 2.0 based upon more than 20 years of ITSM project experience. It supported the implementation of process oriented IT Service Management for a lot of customers world wide up to now.

 

By this we want to provide a process oriented guideline for the complex matter of IT Service Management (referring to ITIL® and ISO 20000) which

  • saves the awful evaluation of necessary processes in the beginning of an ITSM project

  • provides a check for completeness for the planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

 

These process manuals are not for provision of theoretical knowledge but show the experience of many implementations of process oriented IT Service Management from practice. From the ITSM-standards'-perspective all partial topics have more or less the same priority but practice depicts a different scenario. Accordingly we set up our process library described here, focusing on practical relevance.


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Last update 2019-09-09_

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