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Change Evaluation

 

Best Practice according to ITIL® and ISO 20000

 

Access Management coordinates the provision of permissions for access to IT Services for authorized users and prohibits unauthorized access coordinated with Security Management.

 

Change Evaluation is part of Service Transition

 

Processes of ITSM Change Evaluation in detail

 

Process in the ITSM Process Library   Expected process result
       
Change Evaluation prior to Planning   Evaluation of extensive changes prior to authorization of the planning phase of the change
 
Change Evaluation prior to Realization   Evaluation of extensive changes prior to authorization of the realization phase of the change
 
Change Evaluation prior to Deployment   Evaluation of extensive changes prior to authorization of the deployment phase of the change
 
Change Evaluation after Deployment   Evaluation of extensive changes after the deployment phase of the change
 
     

Main information flows and interfaces of ITSM Change Evaluation

Main information flows and interfaces of ITSM Change Evaluation according to ITIL® and ISO 20000

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(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Change Evaluation

Change Manager

 

Performance indicators of Change Evaluation

KPIs of Change Management

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Last update 2022-10-04